I enabled the firewall as soon the re-installation was completed. The printer worked fine for a day or so. It has been working wireless on both computers. Now neither one works. Now when I give it the print command a message appears that says "printing" but nothing happens. In a little while the message"printing" disappears. This "printing" message is normal and always did appear.
I followed you instructions explicitely and it still responds with nothing. The new message it typed in to try to print just hung up in the print queue. Where do I go from here? Get a different printer?
I hooked up the USB. It went through the USB installation process. When the process was completed I chose the "print test page" option and it printed that. Tried to print another document but nothing happened. No, there are no messages, nothing, shows up on the printer window. The word processor image that I tried to print just hung up in the queue which again I deleted.
I responded to your last suggestion of hooking up with USB. I did that and when it got done with initializing and all that it asked if I wanted to print a test page, which I did, and that printed. But again, when I tried to print from the computer it did nothing except it hung up in the queue again. I sent this response around 12:30PM but have not yet heard back from you. Any more suggestions?
I tried the notepad and nothing happened. It was hung up in the queue which I deleted. Then I tried wordperfect 12 with the same results. Still nothing ever shows in the printer window. It is just dead.
I am not sure what you mean about Print Spooler service. There is a large green check mark on my printer icon. There is nothing to indicate whether it is the wireless or USB but I am sure that nothing has been changed. My main computer is Windows 7. My laptop is windows XP. They both are doing the same thing; nothing. The laptop had been OK even after the printer would not respond to the Windows 7. Now, as I explained, the printer does not respond to either one and the print job hangs up in the quere on both computers which I immediately delete.
I have tried every suggestion you have made and it appears nothing works. When i printed from notepad it did print. when I tried something on wordperfect it just sat there with no response. Then when I went back to notepad I could not get any response. I can get no response from the laptop. I give up!
OK. Both computers, Windows 7 and Windows XP, have HP Officejet J6480 installed and working with USB. Both computers are wireless capable and used to work wireless with this printer. How do I go from USB to wireless?
Your help was great to finally get the printer going. But i sure do need wireless. Again, my question; how do I get them back to wireless? Thanks.
Well, I will finally get back to the work at hand. I want to start with the Window XP pro. This is 32-bit. I am assuming it is 32-bit because I cannot find any place that tells me otherwise and the other computer plainly spells out 64-bit.
You need to understand that you are dealing with an 83 year old who is quite computer illiterate so will need patience. and be specific. I am ready if you are. You had said the USB would need to be uninstalled. I have done nothing because I have been unable to find a place for that. So I guess we need to start from there. Like I said earlier, the printer works from this computer on USB.
I failed to relate that my router was new in July of 2013 but both computers and printer had been working well until recent. However, for your info, the router is XXXXXXXXXXXXXXX. Key/passphrase XXXXXXXXXXXXXXXXX. Sorry for the ommision on previous message.
I removed all evidence of HP on my computer. Then do you mean for me to type in that entire two lines to down load? I tried that and I did not get a download button to click. I am giving up for tonight and going to bed. Have a good night.
The links / addresses I cited for you, ought to open automatically when clicked upon once, in a new window the page with the (orange) Download button ought to appear.Puzzlingly, all those links in my Answer appear 'dead' - they don't open, even for me.I am presenting all four links again here, in the hope they will work properly:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-62866-1&cc=us&dlc=en&lc=en&os=228&product=3635378&sw_lang=andhttp://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-65961-4&cc=us&dlc=en&lc=en&os=228&product=3635378&sw_lang=andhttp://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-69032-1&cc=us&dlc=en&lc=en&os=228&product=3635378&sw_lang=andhttp://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-123407-2&cc=us&dlc=en&lc=en&os=228&product=3635378&sw_lang=...if upon testing, those links as presented here work, I will re-edit and add explanatory text around them, so you won't have to refer back to the previous Answer.
...no, they don't work. Something is wrong with the JustAnswer.com website.
You'll have to refer back to my original Answer of yesterday. Do this with the links:
1. click with the mouse just past the very end of the 2-line link, just past 'lang=' in other words....but don't release the mouse button...
2. ...then draw the mouse button to the left (and upward a little) so that a highlighting appears all the way across the 2-line link, and so up to just to the left of 'http://' at the beginning of the link.
...then release the mouse button...
3. ...and go up to the top of your browser window, the click on
then click on
4. then go to a new browser window, or a new browser tab.
5. then click in the Address field, just to the right of the 'Back' or ' <- ' arrow button in other words...
6. then click on
then click on
7. then, with the URL thus copied into the Address field of your browser window (or browser tab), you press RETURN, once.
8. the page should appear, with the orange Download button.
I hope that isn't too cumbersome to get through... but it beats trying to type out such a long complicated URL address, with likely mistakes.
(And I'm sorry the website isn't working the way it should just now.)
Everything seems to work until I get to the point of "paste". The paste never lights up that it is alive. I have tried over and over and it does not work. At this point I am ready to give it up and just get along with USB connection on the main computer. Thanks so very much and I will still give you a very high rating.
First link:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-62866-1&cc=us&dlc=en&lc=en&os=228&product=3635378&sw_lang=...I want to see whether a different method of setting up the links will overcome whatever the temporary difficulty is.
That did not work! Which is strange. I will be reporting it as a bug!
I have sent a report, asking urgently for help with your question page's issue with not having usable links. I hope it will be taken care of soon.
At this point both computers are working only with USB connections. I could easily live with that with the Windows 7 but auite disappointed that I can't get wireless on the Windows XP. I decided with all that we have gone through we would just live with it. I very much appreciate your help.
I am disappointed that I wasn't able to get the procedure to you (its links specifically) working.(One last try on that first link, if you don't mind:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-62866-1&cc=us&dlc=en&lc=en&os=228&product=3635378&sw_lang=which will be posted on the page devoted to your question:http://www.justanswer.com/printers/8446m-printer.html )
(Result: the page devoted to your question is a working clickable link, the HP address still isn't. I'm really sorry, and I hope you'll accept my assurance that this is a very rare failure.)
I have borrowed a HP All-in-one J6480 from my daughter-in-law. I had totally uninstalled everything regarding my old one. Now when I try to install the barrowed printer , it starts but then tells my my computer does not support this printer. Again, the printer is Dell with Windows 7. What do I do now?
Thank you very much. The download worked great. Printer is now working wireless. Now my question is; is there a different download for use on my other computer with XP system? Another question. I would like to try my own printer again. Would this download be compatable with a like computer? Again, you are great help.
Thanks again. I won't have the time to try anymore today. If time works out I will work with it tomorrow.
I got both, Windows 7 and XP loaded to print but I had hoped to at least have the XP wireless like it used to be but the only way to make it function is via USB. For some reason it will not recognize my router, which is a CenturyLink9547.
Incidently this is using my original printer J6480, which I had thought was shot. Now it seems all aspects are functioning except wireless but that seems to be that the program will not recognize the router.
I am not sure but I think that may be the issue. Also I spoke too quickly several days ago about the Windows 7. That also does not respond wireless. Other then that all functions appear great.
I am not real sure but I would assume it was the download that did not recognize it. Also i spoke alittle hasty the other day; the wireless never did respond on the Windows 7 either. Printer appears to be responding good on both computers via USB.