Hello, and welcome. My name is XXXXX XXXXX X’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!
Hi Mary, sorry to hear you're having trouble with the epson,
These symptoms point to either a clogged/contaminated print head, or a faulty print head.
You can try going into the setup/maintenance menu on the machine and running the “clean print head” function, if it doesn’t work try it a second time. If it still doesn’t print anything, you’ll need to do a manual cleaning.
Let me know if the built in function works, and if not, I'll explain further cleaning steps.