Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Hi Mary, sorry to hear you're having trouble with the epson,
These symptoms point to either a clogged/contaminated print head, or a faulty print head.
You can try going into the setup/maintenance menu on the machine and running the “clean print head” function, if it doesn’t work try it a second time. If it still doesn’t print anything, you’ll need to do a manual cleaning.
Let me know if the built in function works, and if not, I'll explain further cleaning steps.