Originally had a paper jam and that was cleared. No other cleaning was attempted for fear of touching something vital
Did all cartridges except the one on the right. I could not get it out because of a barrier diagonally across the bottom right.. I tried all the rest of your suggestions but it still shows error message.
the printe is about 2 yrs old. I'm assuming you are asking about the error number, yes it is the same 6 A81 what does that number refer to?
Freddy, Thank lj for trying to help. I am not that savvy that I could go thru the whole cleaning process. I will think about just getting a new printer. Sorry I had to use so much of your ime.
You were dgreat.