Hello. My name is XXXXX XXXXX I will be assisting you today.
what is the make and model number of the printer
HP 3110 All-in-One
is it HP Photosmart 3110 All-in-One Printer
do you see any error message on the lcd
no it just says "printing fax page 1"
and the message is on there for how long
the message is still going just as it does when it is printing a fax. been going for hours. The "on" button is flashing and the "!" symbol is flashing orange. but if I press the help button the lcd just beeps and says "busy"
pull out the power cable from the printer and wait for 3 mins
But won't I lose the fax ?
it should be on the memory stored but please wait
dont turn off now
let me see if it will be on the fax memory
It was doing it the other day too and I ended up pressing cancel. That stopped it but I lost the fax of course and that
is what I don't want to do as I don't know which doctor sent it.....
we might loose this fax but we will have to identify the problem
Follow these steps to test the copy, scan, and fax functions using the product control panel.
It won't let me copy as it is busy. Shall I press cancel and lose the fax? Where would I send a test fax to ? I faxed a few docs this morning with no problem
dont press cancel
unplug the power cable
remove the papers
open the cover and check if there is any paper stuck
done. no papers stuck as I said. shall I plug back in ?
yes go ahead
is the printer in ready state now
go to the menu and try to get into fax menu
it is saying "printing" and lights still flashing. nothing happening
i am working please allow some time
Remove any memory cards or USB drives you have inserted into the printer
Press the Power button to turn off the printer.
Wait 30 seconds.
Press the Power button to turn on the product.Check the display for the error message.
I have never had any cards in it. I've shut it down. Turned on and it tells me improper shut down, which we know because we pulled plug out just before. Also says an ink is out of date but that's happened before without this problem occurring.
did you remove the usb cable as well
what usb cable. the one I plug into computer to print ? it is in but it is not plugged into computer at moment so just sitting there
turn on the printer and tell me if the error is still there
the printer is turned on. apart from the messages I mentioned, which I got rid of by pressing ok to say I had read them, the printer is in normal state ready to go. But I don't know why it did it or if it will do it on the next received fax
hello is there more to come ? It is late here and I am waiting to go to bed Michelle
try to clear and reset the fax memory this problem happens when there is a fax memory overflow.
how do I do that ?
I have b
I have been in to the set up etc and it says no faxes in memory
press the menubotton
that means the printer has been reset with power cycling
you should not get the error any more try and check and let me know after you receive more faxes
Fingers crossed but we don't know what the problem was still do we. Thanks for your help anyway.
its a general error and it gets reset with power cycling and if the error was something to do with hardware then there would be technical troubleshooting steps given by the manufacturer
ok thanks Michelle. Goodnight