Hello. My name is XXXXX XXXXX X will be assisting you today.
Michelle, Hp Photosmart printer Error Oxc 18a0201 what do I do?
Does the error code or message includes the words 'Ink System Failure.
open the cover
remove the cartridges
do you see a latch on the print head
pull the latch up and remove the print head
The Picture is different. We have a cover over the top of the printer head, do I unscrew it?
does the print head has a latch
Where would that be positioned?
can you take a picture of the print head using your cell phone and post it here
Which cartridges does your printer use?
HP Cartridges 564, 655, 364, 178, 862, or 920
HP Cartridges 932 and 933
or HP Cartridges 02, 363, 17, or 801
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did the picture work?
no it didnt get posted
its an All-in-one printer.
dont do a copy paste
use the paper clip icon to post it
It uses the 02 cartridge
HP Cartridges 02, 363, 17, or 801
your printer doesnt have a removable printhead
the error is basically triggered by the print head sensor
Can i fix that?
normally what we do is remove the print head using the latch and clean the copper contact points and reseat the head then it works fine in this case its a print head hardware failure.
one last thing we can try to get it working if the head gets power reset
ok how do we do that?
unplug the power cable from the printer
and the usb cable as well
wait for 2 mins
push and hold down the power button without connecting the power for 30 seconds
now move the print head manually to left and right
on the right it will be parked and will not move
Printer head is locked in position
now connect just the power cable
open the cover the head should move to the center
It goes through the start up, the head moves back and forth accross to each side but there are sound as if it is in conflick with 'teeth'
if there is any obstruction in moving the print head remove the obstacle
I cannot manually move the printer head but during the start up it seemed to move freely apart from the unusual noise, the error message is the same
dont move it manually
There would be some piece of paper, clips, paper sticker or something which might be stuck inside the printer and you are not able to access it.
turn off printer, then turn it upside down and shake it well for few times.
thankyou I shall investigate in good light, Thank you for your help
If still not working then you need to open it up as much that you can access or see if something is really stuck
You can open up the printer and blow air in it use a compressed air.
I have turned it up smaked it like a naughty child, so maybe tomorrow the compressed air and then dispare
please dont rate my answer as bad or poor you can ask me more question in continuation.
i will reply back.
I understand, and appreciate your advise, but only so much can we do!