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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 2722
Experience:  B.Sc. Computer Science with Honors
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Dear Sir/Madam HP Photosmart C5180 Error Oxc18a0201 Please

Resolved Question:

Dear Sir/Madam
HP Photosmart C5180 Error Oxc18a0201
Please what is it and how do I fix?
Thank you in anticipation
Jim Dulhunty
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Michelle :

Hello. My name is XXXXX XXXXX I will be assisting you today.

Customer:

Michelle, Hp Photosmart printer Error Oxc 18a0201 what do I do?

Michelle :


Does the error code or message includes the words 'Ink System Failure.

Customer:

Michelle. Yes

Michelle :

open the cover

Michelle :

remove the cartridges

Customer:

Michelle Done

Michelle :

do you see a latch on the print head

Michelle :

Full Size Image

Customer:

Yes

Michelle :

pull the latch up and remove the print head

Customer:

The Picture is different. We have a cover over the top of the printer head, do I unscrew it?

Michelle :

no

Michelle :

does the print head has a latch

Customer:

Where would that be positioned?

Michelle :

can you take a picture of the print head using your cell phone and post it here

Michelle :

Which cartridges does your printer use?

Michelle :

HP Cartridges 564, 655, 364, 178, 862, or 920

Michelle :

HP Cartridges 932 and 933

Michelle :

or HP Cartridges 02, 363, 17, or 801

Customer:

[IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE]margin-top: -2px; width: 194px; height: 145px; margin-left: 0px; margin-right: 0px;[/STYLE][/IMAGE]

Customer:

did the picture work?

Michelle :

no it didnt get posted

Customer:

its an All-in-one printer.

Michelle :

dont do a copy paste

Michelle :

use the paper clip icon to post it

Customer:

Full Size Image

Customer:

It uses the 02 cartridge

Customer:

HP Cartridges 02, 363, 17, or 801

Michelle :

your printer doesnt have a removable printhead

Michelle :

the error is basically triggered by the print head sensor

Customer:

Can i fix that?

Michelle :

normally what we do is remove the print head using the latch and clean the copper contact points and reseat the head then it works fine in this case its a print head hardware failure.

Michelle :

one last thing we can try to get it working if the head gets power reset

Customer:

ok how do we do that?

Michelle :

unplug the power cable from the printer

Michelle :

and the usb cable as well

Customer:

done

Michelle :

wait for 2 mins

Michelle :

push and hold down the power button without connecting the power for 30 seconds

Customer:

Done

Michelle :

now move the print head manually to left and right

Michelle :

on the right it will be parked and will not move

Customer:

Printer head is locked in position

Michelle :

ok

Michelle :

now connect just the power cable

Customer:

ok

Michelle :

open the cover the head should move to the center

Customer:

It goes through the start up, the head moves back and forth accross to each side but there are sound as if it is in conflick with 'teeth'

Michelle :

if there is any obstruction in moving the print head remove the obstacle

Customer:

I cannot manually move the printer head but during the start up it seemed to move freely apart from the unusual noise, the error message is the same

Michelle :

dont move it manually

Customer:

ok

Michelle :

There would be some piece of paper, clips, paper sticker or something which might be stuck inside the printer and you are not able to access it.

Michelle :

turn off printer, then turn it upside down and shake it well for few times.

Customer:

thankyou I shall investigate in good light, Thank you for your help

Michelle :

If still not working then you need to open it up as much that you can access or see if something is really stuck

Michelle :

You can open up the printer and blow air in it use a compressed air.

Customer:

I have turned it up smaked it like a naughty child, so maybe tomorrow the compressed air and then dispare

Michelle :

please dont rate my answer as bad or poor you can ask me more question in continuation.

Michelle :

i will reply back.

Customer:

I understand, and appreciate your advise, but only so much can we do!

Michelle :

Thanks

Customer:

Goodnight

Michelle, Printer Expert
Category: Printers
Satisfied Customers: 2722
Experience: B.Sc. Computer Science with Honors
Michelle and 9 other Printers Specialists are ready to help you

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Michelle
Michelle
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B.Sc. Computer Science with Honors