How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shefin Your Own Question

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5054
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
15907069
Type Your Printers Question Here...
Shefin is online now
A new question is answered every 9 seconds

My canon i560s just recently quit working after installing

This answer was rated:

My canon i560s just recently quit working after installing new cartridges. Get an error that says turn off and back on and hit resume. When I do that it just goes back to blinkng orange light and same error message.

Shefin :

 


Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today
Shefin :
Please let me know when you are ready.
Customer:

ready

Shefin :

Do you get any error codes?

Customer:

no numeric codes

Shefin :

How many times the orange light blinks?

Customer:

it does not stop blinking

Shefin :
Remove all the ink cartridges from the machine.
Customer:

done

Shefin :
Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.
Customer:

done

Shefin :
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
Shefin :
If any of the other cartridges are low, empty, leaking or bulging replace them.
Shefin :
Then turn off the machine and unplug it for 5 minutes.
Customer:

done

Shefin :

Restart the printer and check.

Customer:

Did not work but i had not put cartidges back in before unplugging first time. I now have installed cartridges and have unplugged. waiting for 5 minutes to be up

Shefin :

Okay.

Shefin :

Please check if the POWER lamp flashes alternate green and orange.

Customer:

Yes. orange 5 times and then green once

Shefin :

The issue is with the printhead. The error means "No print head installed/Defective print head".

Shefin :

After removing the cartridges, are you able to remove the printhead?

Customer:

not sure how to do that

Shefin :

Remove the cartrdiges, raise the print head lock lever and remove the print head.

Customer:

i got it.

Shefin :

Then, clean the printhead and place where the printhead seats.

Customer:

done

Shefin :

After cleaning it properly, reinstall the printhead, and then the cartrdiges.

Customer:

still get same error. maybe i did not clean properly. I do not have a cotton swab here

Shefin :

If so, you have to replace the printhead with a new one in order to get the issue resolved.

Shefin :

I would suggest you get a new printhead in order to get the issue resolved.

Shefin :

Is the printer too old?

Shefin :

Are you there?

Customer:

yes i was just looking at print head again The printer is quite old but i just bought new cartridges and reallyn like the simplicity and size of this printer > do you know how much a printhead would be approx?

Shefin :

I would suggest you purchase a new printer instead of replacing the print head.

Shefin :

Replacing the printhead may cost higher and it is not good for an old printer.


 

Customer:

okay. Thanks

Shefin :

So, it is always better to buy a new printer.

Shefin :
I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information.
Shefin :
I request you click the EXCELLENT smiley face once you have all the information you need.
Customer:

I understand

Shefin and 3 other Printers Specialists are ready to help you