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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 2340
Experience:  Electronics engineer with 2+ years of experience.
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have hp4315 printer and windows 8; recently getting messages

Resolved Question:

have hp4315 printer and windows 8; recently getting messages that the printer is off line and will not print.
Submitted: 11 months ago.
Category: Printers
Expert:  Md. Sadique replied 11 months ago.
Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Would you like me to remote in and solve the problem ?

Regards
Customer: replied 11 months ago.


yes

Expert:  Md. Sadique replied 11 months ago.
Please follow this link: https://join.me/

Then click on the orange 'start meeting' button, then download and install the join.me program. Open it up thereafter, then click 'Share' - you will be provided with a 9-digit code accordingly.

Just tell me the 9-digit code, and I'll be remotely connected. Thanks!
Customer: replied 11 months ago.


couldn't find share; nine digit code is 861 967 604

Expert:  Md. Sadique replied 11 months ago.
Thanks!
Customer: replied 11 months ago.


what do you need

Expert:  Md. Sadique replied 11 months ago.
Please give me the mouse control.

Thanks
Customer: replied 11 months ago.


what is the mouse control

Expert:  Md. Sadique replied 11 months ago.
You closed the join me program. Please open it again and then click share. You will be provided with a 9-digit code accordingly.

Just tell me the 9-digit code, and I'll be remotely connected. After that I will send you a mouse control request > press Yes.

Regards,
Customer: replied 11 months ago.


510844484

Expert:  Md. Sadique replied 11 months ago.
Thanks !
Customer: replied 11 months ago.


still doesn't print

Expert:  Md. Sadique replied 11 months ago.
Does it still shows offline ?

Regards
Customer: replied 11 months ago.


it shows ready


 

Expert:  Md. Sadique replied 11 months ago.
What happens when you try to print, do you get any error message ?

Regards
Customer: replied 11 months ago.


no


 

Expert:  Md. Sadique replied 11 months ago.
Please open join me > then click share. You will be provided with a 9-digit code accordingly.

Just tell me the 9-digit code, and I'll be remotely connected. After that I will send you a mouse control request > press Yes.

Regards,
Customer: replied 11 months ago.


675623780

Expert:  Md. Sadique replied 11 months ago.
Thanks for the information.
Customer: replied 11 months ago.


ok

Expert:  Md. Sadique replied 11 months ago.
Please accept my request to join the remote session.

Regards
Customer: replied 11 months ago.

ok

Expert:  Md. Sadique replied 11 months ago.
Its not working, please restart the 'join me' program and give me the new 9-digit code.

Regards
Customer: replied 11 months ago.

675623

Expert:  Md. Sadique replied 11 months ago.
Thank you!
Customer: replied 11 months ago.


it just printed


 

Expert:  Md. Sadique replied 11 months ago.

Glad to hear that!

It was a software glitch and reinstalling helped in clearing it.

Please rate this answer to close.

Thank you for using JustAnswer; it's been my pleasure to serve you today. We'll hope to see you again in the future.

Regards,

Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 2340
Experience: Electronics engineer with 2+ years of experience.
Md. Sadique and 3 other Printers Specialists are ready to help you

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