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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3140
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
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Brother MFC-J615W Will not print from E-mails with only print

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Brother MFC-J615W Will not print from E-mails with only print being E-mail addresses in the text I want copied.

Hi, I'm Robert and I'll be helping you with your printer question.

 

what email program are you printing from ?

Customer: replied 3 years ago.

Microsoft!!

do you mean a web based email program like Hotmail that you get to from your web browser ?

 

if so you cant use the print button on the web browser

 

there will be a special print icon ON THE PAGE ITSELF that you can use and that will format the page correctly for the printer to be able to print it.

Customer: replied 3 years ago.

I use the icon on the e-mail to print but only get the e-mail address to print out with rest of page BLANK

what website are you using is that outlook.com ?
Customer: replied 3 years ago.

I'm on AOL but do not know if that's what you're asking

Customer: replied 3 years ago.

Do not know what outlook.com is !!

what exact steps do you take to get your email ?

 

can you send me a screen shot of what it looks like maybe ?

 

Screen shot instructions

hold alt button down hit print screen button release buttons

click start menu / all programs / accesories / paint

click edit / paste

click file / save as

save as a jpg file in my pictures

 

on the top of this window click the insert button it should be a paper clip to right of the smiley face.

click browse.

click browse in the 2nd window that pops up

browse to the file you just saved in my pictures

click ok

click insert back in the first window

Customer: replied 3 years ago.

I go online..AOL..& get listing of E-mails which are then opened with a click & review & if any are needed to print..click that page icon or the "tools" icon to print

ok I am going to opt out here I am sorry but its the end of the day for me and it sounds like you might be using aol mail but I really am not sure. somebody else that is more familiar with it and has more time tonight will pick up and work with you.
Hello and thanks for your question. I am another expert and I will be happy to help you.

What is the OS of your computer ?

for eg: windows 7, 8 etc.

Regards
Customer: replied 3 years ago.

Windows 7 !!

Would you like me to remote in and solve the problem ?

Regards
Customer: replied 3 years ago.

Fine with me as long as YOU GUARANTEE NO mis-use of any info.!!


 


Bill

Don't worry, I assure you that none of your information would be misused.

You will be continously monitoring my work on your screen.

Please follow this link: https://join.me/

Then click on the orange 'start meeting' button, then download and install the join.me program. Open it up thereafter, then click 'Share' - you will be provided with a 9-digit code accordingly.

Just tell me the 9-digit code, and I'll be remotely connected. Thanks!

Customer: replied 3 years ago.

Went to site & clicked "Start Meeting" & got "download didn't start"

 

Made multiple attempts !!

Let me clarify,

It didn't download. Did you get any error message ?

Regards
Customer: replied 3 years ago.

Nope..... Just" Download didn't start"

What is your internet browser ?

for eg: Internet explorer, firefox etc.

Regards
Customer: replied 3 years ago.

Just got the Join Me downloaded & Code # XXXXX XXXXX

Browser is Internet Explorer

 

 

Correct Code is XXXXXXXXX ..Guess I entered too many #'s Sorry

The code is being blocked.

Please use space between the codes.

Regards
Customer: replied 3 years ago.

110-631-683

I will connect with you within 5 minutes.

Thanks!
Customer: replied 3 years ago.

O.K. You will have to walk me thru this as you can see I'm not computer savy !!


 


Tx, Bill

Sure !
Your problem have been solved. Please rate this answer to close.

Regards
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3140
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
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