Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Which operating system are you using?
Are you using a usb cable to install it or via router?
Best will be to install using a cable in the beginning, can you try that pls?
that is why the unknown port error is coming
i will need a few minutes to round up a cable
Ok found my cable
so do i just disconnect all the router stuff and connect the cable? do i need to do an uninstall first?
no need, start installation by hard wiring the printer to the computer
done....gives the message "locate & install driver software" as one choice
yes do that
choose the disk drive if prompted
Looks like the installation is finished am restarting computer to complete
can I remove the cable and just use the router now?
yes try it pls
Upon reboot, i have that same message re locating and installing driver software. I assume that is just because i have not yet disconnected the cable... should i just disconnect and ignore this?
yes and try printing
attempted to print a test page....did not work
Did you selected wireless installation at setup?
I had selected network.....after i connected the cable, i just continued....did not start the installation from the beginning
Can i do it remotely for you? If yes, which browser are you using now?
I am talking to you on my laptop, not the pc to which i am installing the printer.
no issues, open internet explorer on the pc
and open this link
When open, click join and run the tool
Let me see if I can get auto reconnected
check if it works now
make sure printer is on and have paper
i think it's printed
You printed from it ok
could I ask you about my laptop?
Laptop is also not working?
I thought now I will get some sleep. ;)
use this link to give me remote access to this computer: http://18.104.22.168:8040/?Session=eab6bf50-290a-433f-bb96-9b31a2b1f2a0
Which browser are you using in this computer?
ok I am not sure about Mac OS
that's os x
You have to raise a new ticket for the laptop I guess
Hope you are happy with my help.
it was great thank you....
You're most welcome. Kindly do leave me a feedback using the smileys below this chat and have a blessed day