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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3723
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have a mac, osx, I have a canon Printer MG6360, we have just

Resolved Question:

I have a mac, osx, I have a canon Printer MG6360, we have just moved and I want my computer in one room and the Printer in another, I have set it up on my husbands PC, however this automatically downloaded the windows driver devices for the Printer. I have a D link the latest one which is connected to to phone socket and to the Dlink, I have moved the Airport Express and plugged it into the the express and the printer and the computer, tried to share it on both computers however my computer Apple say it is not connected and won't print, do I need to down load the printer drivers for apple onto the PC, as my computer is already set up with the mac printer drivers, frustrated......Please can you help
Jayne
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

I am ready

Shefin :
Choose System Preferences from the Apple menu.
Customer:

I am talking to you from the PC. I have just gpt up Apple prefs

Shefin :
Choose Print & Fax (or Print & Scan) from the View menu.
Customer:

Yes done that, we did have a brother also set up to it before

Shefin :
Hold down the Option (Alt) key on your keyboard while clicking the "-" (minus sign that you see on the print & scan window, and not on the keyboard) button. Then, choose Reset Printing System.
Shefin :

Have you done that?

Customer:

ComPuter locked up

Customer:

no printers present now on the mac

Shefin :
Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.
Customer:

No list of printers available

Shefin :

Is the Mac OS X computer is in the same wireless network, that you are using for the printer?

Customer:

I just used it straight from ther computer however It ism now plugged into pc

Shefin :

Please plug in the printer to the computer using USB cable and try adding it again.

Customer:

sorry it took so long had to unravel cables and rest it, done

Shefin :

Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

Customer:

done that

Shefin :

Have you added it?

Customer:

Yes

Shefin :

Try printing anything.

Customer:

Yes but it was doing that before when it was set up directly to my mac

Shefin :

Are you using the same wireless network for your windows and Mac computers?

Customer:

yes D link one wireless connection. is that what broadband is

Shefin :

Yes.

Shefin :

How do you connect the printer to the Dlink router?

Customer:

by eternet cable

Shefin :

And how do other computers connected to the router?

Customer:

we have no phone line where the PC is so the connection comes in where my computer is in the hall

Shefin :

So, the connection is wireless from the router to other computers. Right?

Customer:

I have a mac extreme which I was hoping would be able to do it form wifi, this I plugged in to the pc and to the Printer, but my mac would not pick it up

Shefin :

Please wait a couple of minutes.

Shefin :

Are you sure that the printer is connected to Airport extreme using USB cable?

Customer:

I have the router plugged into my computer, then the extreme I plugged in my husbands office, plugger in a eternet cable int the PC and then another one into printer from extreeme

Shefin :

Let me get this.

Shefin :

The router is connected to your printer using Ethernet cable. Right?

Customer:

I am trying to have the printer in the office, so that I don't take up room in the hall, it works perfectly from my computer set up, however wanted it work off husband pc nad then I could print by wireless

Customer:

router is connected by eternet cable

Shefin :

So, you want to print from husband's computer using wireless. Right?

Customer:

Yes

Shefin :

You and your husband using the same router, same wireless name and password?

Customer:

I don't think I have set it up right, It asked me for a password XXXXX as far as I know it did not ask him for one, perhaps I have set up the network wrong

Shefin :

You can print, if you and your husband is on the same wireless network and uses the same router.

Customer:

I do not understand PCs, beter with Macs and he is left handed which makes it alittle harder for me

Shefin :

You and your husband is using Mac computers. Right?

Customer:

We aresing the same router, should I see whether he can print from his pc now that it is back on the mac?

Customer:

I am using a mac and my husband is using pc other wise I think it would be easier

Shefin :

However, you have not added it after removing theUSB cable. Right?

Shefin :

Is that a wireless router you are using? Dlink?

Customer:

link is a wireless router.

Customer:

I don't know what you mean by the first comment

Shefin :

So, I would suggest you setup wireless on the printer.

Shefin :

So that, the printer make connection with the router directly.

Shefin :

Do you know the accesspoint name and password?

Customer:

how can I do that, do I need to plug it back in to the PC

Shefin :

No.

Customer:

what is that, is that what I used to set up d link

Shefin :

Do you know the accesspoint name (wireless name) and password (network key)?

Shefin :

Yes.

Customer:

just looking for it, username password, would that be the same for broadband?

Shefin :

Yes.

Customer:

ok got that

Shefin :

On your printer, flick the screen right or left, and tap [ Setup ].

Customer:

got that up on printer

Shefin :

Tap [ Device settings ].

Customer:

yes

Shefin :

Tap [ LAN settings ].

Customer:

yes

Shefin :

Tap [ Confirm LAN settings ].

Customer:

yes

Shefin :

Tap [ WLAN setting list ].

Customer:

yes

Shefin :

Sorry. missed that.

Shefin :

Can you go back and select Wireless LAN Setup, instead of confirm WLAN settings?

Customer:

done that

Shefin :

ARe you able to select your wireless name from the list?

Customer:

it just says start set up, no list

Shefin :

Select Start Setup.

Customer:

It saysm press dowm the wps button where is that on the printer

Shefin :

Do you see an option says Other method?

Customer:

I can go back

Customer:

I think that was on last screen

Shefin :

Please check that.

Shefin :

And check for Standard Setup.

Customer:

gone back at bottom of screen other connection methods

Shefin :

Do you see Standard Setup?

Customer:

yes

Shefin :

Select Standard setup.

Customer:

yes got Kattan

Shefin :

Select your wireless name.

Shefin :

And then, it will ask for passphrase.

Shefin :

Enter your password XXXXX there.

Shefin :

Please be informed that it is case sensitive.

Customer:

network error, did I have to put in my username and password?

Shefin :

Please be informed that it is case sensitive.


 

Shefin :

Try entering it again properly.

Customer:

I was pretty sure I di that correctly, does the Dlink Ethernet need to be connected to printer to do this?

Shefin :

No.

Shefin :

Try it once again and if that does not work, we will try another method.

Customer:

I have tried it checked it but still error.

Shefin :

Do you have the printer driver disc with you?

Customer:

I have a different password XXXXX the dlink

Customer:

no I don't I think it has got lost in the move

Shefin :

That is okay.

Shefin :

Have you tried every password XXXXX you are ware of?

Customer:

I will try the Dlink one

Shefin :

Are you using the same wireless name for Dlink too?

Customer:

it is connected with dlink password XXXXX what I have pressed ok

Shefin :

Did it say connected to Accesspoint?

Customer:

yes

Shefin :

So, the printer is connected to the Dlink router.

Customer:

it must be, but not by cable

Shefin :

You are using the same Dlink wireless connection on your Mac OS X based computer. Right?

Customer:

yep

Shefin :

The printer is not connected to any devices with any cables. Right?

Customer:

yes to my computer the Mac

Shefin :
Please unplug it.
Customer:

I have unplugged it from the computer

Shefin :

Choose System Preferences from the Apple menu.

Customer:

yes

Shefin :
Choose Print & Fax (or Print & Scan) from the View menu.
Customer:

o you wnt me to get rid of the printer

Shefin :
Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.
Shefin :

Sorry.

Shefin :
Hold down the Option (Alt) key on your keyboard while clicking the "-" (minus sign that you see on the print & scan window, and not on the keyboard) button. Then, choose Reset Printing System.
Shefin :

Then, add the printer again.

Customer:

yes done that do I need to do the same thing on my husbands PC

Shefin :

Have you added the printer again?

Customer:

yes, it says it is idle

Shefin :

Try printing anything.

Customer:

yes it has worked

Shefin :

On your husbands computer, you are using Windows. Right?

Customer:

yes

Shefin :

If so, you may have to reinstall the printer.

Shefin :

Anyway, try printing from your husbands computer.

Customer:

what do you mean

Shefin :

Try printing from the Windows based computer.

Shefin :

However, it will work only if both computers are in the same Dlink network.

Customer:

I have and it says the printer is off line

Shefin :

Are you using Windows 7 on that computer?

Customer:

the printer was set up already, so should I remove it? I think iot is windows8

Shefin :

Please remove it and reinstall it.

Shefin :

Do you have the driver disc to set it up?

Customer:

how do I do that, seeing that I am useless with PCs

Shefin :

Can you get into Control panel on the PC?

Customer:

husband just plugged it in and it downloaded the drivers automatically

Shefin :

Were you able to print from the PC?

Customer:

yes

Shefin :

You want to print wireless from the PC. Right?

Customer:

we don't need to I can plug in the printer again to
Stephens comp. as long as I can print wirelessly

Shefin :

Okay.

Customer:

shall I plug it back in and see if they both work

Shefin :

However, some printers do not work both on USB and wireless at the same time.

Shefin :

Please try that.

Customer:

they are both working fab......

Shefin :

Great!

Shefin :

I am glad to hear that!

Shefin :
I request you click the EXCELLENT smiley face once you have all the information you need.
Customer:

what do I do with the extreme do I need to plug that back in on my computer?

Shefin :

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Shefin :

Why do you want to use extreme?

Customer:

I don't know the new router we have just bought is way more powerful than the old dlink, so perhaps I don't need it

Shefin :

In order to use that with the printer, you have to set up with the correct wireless name and password XXXXX the extreme.

Customer:

perhaps I should just make it redundant

Shefin :

Okay.

Shefin :

Do you have any questions?

Customer:

Thank you you have been great, one less headache....lol

Shefin :

You are most welcome!

Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3723
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Shefin and 3 other Printers Specialists are ready to help you

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Shefin
Shefin
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Working as tech support specialist with a worldwide computer manufacturer.