Hello. My name is XXXXX XXXXX I will be assisting you today.
What is the model number of the Hp Envy laptop
please tell me the problem in a bit more detail.
you are scanning from which device and what are you scanning and you get the error.
what is the operating system which has roboform and aol9.7 on it.
I have a document in the printer. I enter scan to email. The printer performs scan. I see document on the scanner page. I save the document. Thn I have the email screen up with the scanned document as an attachment. When I try to open the document I get error message " The selected document cannot be opened.
did you get my detailed response
my phone number is(NNN) NNN-NNNN/p>
is the the first time you are facing this problem or it has worked fine earlier
Michelle, I can't tell if you are working this problem or not. I have put three responses to you in the last 30 minutes. Please let me know what is happeneing
please reply me, i am trying to identify the problem and then will provide you steps and solutions for you to follow on your computer
No I have seen this problem before but could not solve it on my own. I did not see your previous response. Now Im understand I have to scroll down .
can i do a screen sharing and check the problem myself.
Click on the link
Michelle, should I be seeing seeing any activity?
you can use the remote chat
i am connected now
may i take over the mouse control
issue is resolved via remote.