May I know the exact message you are getting?
Do you get any number like 0x9XXXXXXX?
no, it just tells me to turn off, unplug for 15 seconds and then plug in and turn on.
Aything like Ink System failure?
Are you able to copy anything like Xerox without using the computer?
And you are getting the message on your printer and not computer. RIght?
yes, my printer dialog box just list pages waiting to print. I cleared that out and tried turning off and still no luck.
Please wait a couple of minutes.
I lost my pc to a virus and this is a new pc. Could the printer have contracted the virus also?
The issue seems to be wit the hardware and might need a service.
Is the printer in warranty?
No, nothing related to virus.
Please check if you are able to follow the below instructions.
no just it just has the message in the window and I can not clear it out. But the message now says there is a problem with the printer or ink system. turn off then on if problem persist contact hp
Check the below instructions too.,
i dont have any of those buttons
It seems that the error with the printhead or the small pump inside.
I would suggest you contact a nearby technician and get it rpaired.
it makes a lot on noise when turning off
We can try removing the cartridges, check for paper jams, cleaning the cartrdiges and the place where the cartrdiges seats.
However, I do not think that will resolve the issue.
However, can you try that?
After doing that, unplug all cables from the printer and wait for 5 minutes.
it is unplugged
Please wait for five minutes.
Then, plug in the cables, restart the printer and insert the cartrdiges. Check if there any papers jammed inside.
checked for paper jam none either in the back or on the tray. ink installed and still the same message.
If so, it needs repair.
Is the printer too old?
thanks, XXXXX XXXXX buy a new one. thank you
If it is too old, it is better to buy a new one instead of getting it repaired.
It may cost high.
bought last november, started using it may of this year
If so, I would suggest you get it repaired.
Atleast check with a local technician and if the cost is too high, purchase a new one.