- What is make and model of the printer. Do you use the printer wirelessly ?
- How and when did this problem begun. Was there a paper jam or did you replace the ink cartridge.
- When did you buy this printer and since when are you facing this issue. How often do you use printer.
The make of my printer is HP Photosmart 2600/2700 series all in one.
I do not use the printer wirelessly.
I printed 2 sheets of paper using the colour and it didn't print properly - then an error code came on saying colour was low. I read the instruction book and took the colour cartridge out to clean it (as instructed) put it back in and the printer turned off - and refuses to turn back on. Also I can no longer get the cartridge out as the tab in front of the cartridges seems to high and I cant get them out.
the printer is about 3 yrs old. I use it regularly.
1st of all I made an error the printer is 2610 - not 2600 all in one.
No we hadn't got as far as putting in the new cartridge as the old one refuses to come out due to the front tab seemingly to be too high.
BUT also why does the printer refuse to turn on? surely that's nothing to do with the cartridges?
Yes around 3 times before
Phew...... just checked and the printer has now turned on - must have been a loose wire. Also we have now managed to get the cartridge out. We are intending replacing the new cartridge tomorrow so hopefully we should be OK - fingers crossed!