Hello and thanks for your question Christian. I look forward to assisting you today with the best answer possible.Sorry, to hear about the issue you are having with your printer.Did you try manually cleaning the printhead ?What is the age of your printer ?Regards,
I have not tried to manually clean the print head (don't know how to).
The printer is 10 years old with modest use for a retired couple.
Thanks for replying,We will now try manual cleaning.Please follow the steps below:1) Turn off the printer.2) Open the printer.3) Remove all the ink cartridges as well as print head from the machine.4) Use cotton swabs dipped in rubbing alcohol to thoroughly clean the print head and the contacts on each cartridges .Note:You have to clean repeatedly until there is no ink residue coming off on the cotton swab.5) Then allow the cartridges and print heads to dry(important).6) Then replace back everything.7) Then turn off your printer for a minute or two and then restart and print a test page.Tell me how it goes!Please don't rate this answer until your problem is solved. If this answer doesn't works then reply using the Reply to expert feature.Regards,
I filled 2 rags with ink cleaning the print head (for the first time).
Black printing is perfect (the rest of the page remains white.
Colour: All colours are good; no red shading. But the back ground, in this case grey concrete, still has a green hue.
Do more cleaning?
Your system has a problem with my email address. I have put it in correct every time, it is the only one I have (it seems to be used by some one else, too.
Thank you, Christian
Would you like to close this question at this time? I don't want to delay you unnecessarily. Again, if there's anything you would like discussed in more detail, and not necessarily only related to this question, let me know and I'll do my best.