I am ready
Are you experiencing this issue while printing?
Yes. every time
Please remove all the cartridges from the printer.
sorry!only when trying to photo copy pictures.
Only while copying pictures?
yes. only while attempting to photo copy
I have removed cartridges
Have you done that?
Are you there?
okay. Will do so immediately
Have you done the cleaning?
I just cleaned the cartridges. Everything is working great.
The color is okay now?
yes all seems okay. The complete cartridge tray and cartridges were dirty. They are all cleaned now. I put through a colorful sheet of paper and it came out great.l The yellow cartridge was real bad so I replaced it.
My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!
thank you very much. I appreciate your help very much. I could not have used the printer without your help. Thanks again.