I turned the printer off and then turned it back on. I could not see the cartridges going back and forth but there was a knocking noise. There was no display of error message.
I went through exactly as stated with no error message display.
I use another printer to print. I use the canon to scan for emails.
Its when I tried to scan the error message 5011 show up.
I get the error message on the Canon MP 560 printer
I tried again. It goes through it's motions to set up then when it starts to scan there is a knocking noise followed by the error message going on. The green light flashes intermittently with the yellow light.
It sounds like the right rear side of the printer
The cartridges did not move and are jammed on the right side. When I first turn on the printer the knocking is really loud then it disappears until I try to scan and the knocking reoccurs but not as loud.
Sorry, I had a phone call. The cartridges can move freely back and forth.
Now that the error message is on, I can not move the cartridge from its right position to the left
I powered off. I can not move the cartridges from their right position with my hand.
The only way the cartridge will move is if I power on and that is when the knocking occurs
By the time i start inventing in a repair shop its time to replace it with an updated printer that is not 5 years old. This way i can upgrade to a 11 x 17 size also. thanks for your help.