Hello. My name is XXXXX XXXXX X will be assisting you today.
move the print head and examine under the print head.
Disconnect the Brother machine from the poweroutlet. Open the scanner cover
Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.
let me know which side the print head is
can you please call me, i don't see print head, i don't see any picture you referance--XXX-XXX-XXXX
did you open the scanner unit
what do you mean by "scanner unit"
let me post a picture
print head is on right side
how do i move it
unplug the power cable and try to move it manually at the center
unpluged, the head is far right out of touch, what do i touch to make it move
can you please call me , it would be a lot easier
i am trying to post a picture please wait
cannot call no calling facility
update me i will walk you through
did you see the print head at the extreme right side
try to pull it out manually and bring it at the center
it is under the picture of the directions to hold the cover open and i don,t know what to touch to try and move it
do you see a black box on the right side of the printer
thats the print head
The print head is positioned at the far right hand side, if you cannot move it. The machine has a mechanical malfunction and will require repair.
if you can move it then the error will change as you connect to the power
my problem is i can't get hold of it to try and move it
you mean you dont have much room to put your finger on it and pull it out is that correct
when you have no room and you cant access the print head and unable to move manually as per the picture that means the printer has a broken gear which moves the motorized belt back and forth
the printer would need a printer repair technician to replace the broken part or the head moving belt is broken.
i have it to the center, now what
how did you pull it at the center
i have it to the center
i wiggled it and it came over to the center
connect the power cable and let me know if the head moves to the left
with the cover open
with cover open, it stays in center
is the power on now
it says the cover is open
close the cover and tell me if the error is still there
open the cover again and check where the print head is
it says unable to clean...
and print head is back over to right
pull it back to the center when the power is unplugged
use a flash light and examine under the print head the carriage rail If anything is found, which might obstruct head to move at the left remove the part.
and if there is nothing then the encoder strip of the printer needs a replacement.
Encoder stip is a plastic film line strip which runs at the back of the print head from left to right if that has gone bad then the printer needs a new encoder strip.
The encoder strip a part which you will not be able to replace it till you know how to open the full printer cover to access the carriage rail
you would need a printer repair technician to get the job done
if you can tell me which start are you from i can locate a repair technician.
i guess we are finished