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Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 25328
Experience:  Troubleshoot printers, scanners, etc.
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I am able to p[rint from my I phone but am unable to scan anything

Resolved Question:

I am able to p[rint from my I phone but am unable to scan anything on the printer. I am uding a Bigpond ADSL router.
Submitted: 8 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 8 months ago.

Hello Maurice! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Are you using Airprint? Was scanning working previously? Is there any error or message?

Are you trying to scan from the iphone or the computer?

Are you still able to print from the computer?

Please let me know. Thank you,

Customer: replied 8 months ago.


I was using Airprint from my Iphone.Scanning was working previously.Error message was T07


 


I am trying to scan from my computer

Expert:  Viet - Printer Tech replied 8 months ago.
Are you still able to print from your computer?

Does your computer have windows xp, vista, or 7, or 8, or is it a mac computer?

What is the name of the program you are using to scan?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please let me know. Thank you
Customer: replied 8 months ago.


Yes I can print.


 


windows 7


 


program came with the brother printer

Expert:  Viet - Printer Tech replied 8 months ago.
Is the program called Control Center? What's the full error or message?

Can you try to scan this way:

1. Click on Start, All programs, Accessories, Paint
2. Click on the tiny down arrow icon or menu icon at the top left corner in Paint program
3. Click on Scan from scanner or camera...
4. Scan... and save.

Please let me know. Thank you
Customer: replied 8 months ago.

basicallythe machine (printer ) cannot detect a WLAN access point /router that has WPSor AOSS enabled.

Expert:  Viet - Printer Tech replied 8 months ago.
Sorry, were you able to scan in Paint program?

Can we do a remote session, so that I will be able to troubleshoot this issue directly on your computer and fix it for you?

Thank you
Customer: replied 8 months ago.


ok

Expert:  Viet - Printer Tech replied 8 months ago.
Please click on the website below, and allow the ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=433b194d-aada-41dc-872f-a3515cb66660

Thank you
Expert:  Viet - Printer Tech replied 8 months ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.

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Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 25328
Experience: Troubleshoot printers, scanners, etc.
Viet - Printer Tech and 4 other Printers Specialists are ready to help you

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