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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 25464
Experience:  Troubleshoot printers, scanners, etc.
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I need a tutor to help me scan from my Epson workforce 633

Resolved Question:

I need a tutor to help me scan from my Epson workforce 633 printer to my Apple Computer. Can you help?
Submitted: 9 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 9 months ago.

Viet - Printer Tech :

Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

Viet - Printer Tech :

I'm sorry about the issue. Are you able to print to this Epson printer?

Viet - Printer Tech :

Can you open the Image Capture application from Finder -> Applications folder, then scan:

Viet - Printer Tech :

Full Size Image

Customer:

Yes, no problem printing, but I have never scanned with it and I have a contract I must scan and email tonight.

Viet - Printer Tech :

Got it, please go to Finder, then Applications, then open the Image Capture application, then Scan.

Customer:

Do not understand your instruction

Viet - Printer Tech :

Sorry, please open Finder (folder)

Customer:

Where is finder?

Viet - Printer Tech :

at the bottom left on your Dock

Viet - Printer Tech :

Do you know how to go to Applications folder?

Viet - Printer Tech :

Finder icon:

Viet - Printer Tech :

Full Size Image

Customer:

I am way to elementary... Dock is for boats... Where on my computer?

Viet - Printer Tech :

Sorry, the Dock is usually at the bottom of your computer's screen

Customer:

do not know about applications folder

Viet - Printer Tech :

Dock is:

Viet - Printer Tech :

Full Size Image

Customer:

Found the Finder and opened the applications folder

Viet - Printer Tech :

great, now open Image Capture item in the Applications folder

Customer:

Found the finder and opened the applications folder, now what?

Viet - Printer Tech :

In the Applications folder, open the item Image Capture

Customer:

Says no device selected

Customer:

rather no camera or scanner selected

Viet - Printer Tech :

Sorry, can you open the Preview item instead in Applications folder?

Customer:

yes

Viet - Printer Tech :

Then try the File -> Import... option

Customer:

Cannot find that...

Customer:

Can we do this by phone?

Viet - Printer Tech :

Sorry, we have only online support; I can connect to your computer and fix as needed. Let me check for an Epson software.

Viet - Printer Tech :

Do you have OS X 10.6 or 10.7 or 10.8, etc.?

Customer:

What are those numbers about? How would I know?

Viet - Printer Tech :

Sorry, click on the Apple logo at the top, then click on About this Mac..., then it will tell you

Customer:

done

Viet - Printer Tech :

does it say Mac OS X 10.6

Viet - Printer Tech :

or 10.7

Viet - Printer Tech :

or 10.8, etc.?

Customer:

10.7.4

Viet - Printer Tech :

Thank you. I found it; please download and install the Epson scanner driver at

Viet - Printer Tech :

http://tinyurl.com/kqd6tcq

Viet - Printer Tech :

or at
ftp://ftp.epson.com/drivers/epson13995.dmg

Viet - Printer Tech :

Is it downloading?

Customer:

I think you need to do this for me... not going so well

Viet - Printer Tech :

No problem. Please click on the website below, and allow the ScreenConnect remote program to run, then I can do this directly for you:
http://166.78.231.170:8040/?Session=d69c1e95-f83d-448f-8a30-ea61b16ab872

Viet - Printer Tech :

Is it giving any error or message? Try any other option it gives you as needed.

Customer:

not working... bummer

Viet - Printer Tech :

I'm sorry about that. What does it say?

Customer:

tried several options, but none worked... dial just kept spinning

Viet - Printer Tech :

Are you using Safari, or Firefox or Chrome?

Customer:

firefox and safari

Viet - Printer Tech :

Are you chatting with me in Firefox or Safari right now?

Customer:

Firefox

Viet - Printer Tech :

Can you go to the shorter website below in Safari (not Firefox), and allow it to run?
http://tinyurl.com/lgkfexe

Viet - Printer Tech :

How is it going? What happens when you go to the website below in Safari?
http://tinyurl.com/lgkfexe

Customer:

Says ss

Viet - Printer Tech :

What's ss?

Viet - Printer Tech :

I'm really sorry; it looks like your computer is not able to connect with me. But let me provide you simple instructions for fixing this issue:

Viet - Printer Tech :

1. Click on the website below, and download it:
ftp://ftp.epson.com/drivers/epson13995.dmg

Viet - Printer Tech :

2. Open the downloaded/saved file called epson13995.dmg and install it

Viet - Printer Tech :

3. Open the Epson or Epson Scan... item in the Applications folder, and scan and save.
4. Go to email and attach.

Viet - Printer Tech :

Please try and let me know if you are stuck at any step. Thank you,

Viet - Printer Tech :

I have resolved the issue via remote support. If you need anything else later, please let me know any time. Also, can you please rate my service by clicking on the smiley face below, then click on Submit / OK when it shows up. Thank you very much,

Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 25464
Experience: Troubleshoot printers, scanners, etc.
Viet - Printer Tech and 7 other Printers Specialists are ready to help you
Expert:  Viet - Printer Tech replied 9 months ago.
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