Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Are you able to print to this Epson printer?
Can you open the Image Capture application from Finder -> Applications folder, then scan:
Yes, no problem printing, but I have never scanned with it and I have a contract I must scan and email tonight.
Got it, please go to Finder, then Applications, then open the Image Capture application, then Scan.
Do not understand your instruction
Sorry, please open Finder (folder)
Where is finder?
at the bottom left on your Dock
Do you know how to go to Applications folder?
I am way to elementary... Dock is for boats... Where on my computer?
Sorry, the Dock is usually at the bottom of your computer's screen
do not know about applications folder
Found the Finder and opened the applications folder
great, now open Image Capture item in the Applications folder
Found the finder and opened the applications folder, now what?
In the Applications folder, open the item Image Capture
Says no device selected
rather no camera or scanner selected
Sorry, can you open the Preview item instead in Applications folder?
Then try the File -> Import... option
Cannot find that...
Can we do this by phone?
Sorry, we have only online support; I can connect to your computer and fix as needed. Let me check for an Epson software.
Do you have OS X 10.6 or 10.7 or 10.8, etc.?
What are those numbers about? How would I know?
Sorry, click on the Apple logo at the top, then click on About this Mac..., then it will tell you
does it say Mac OS X 10.6
or 10.8, etc.?
Thank you. I found it; please download and install the Epson scanner driver at
or at ftp://ftp.epson.com/drivers/epson13995.dmg
Is it downloading?
I think you need to do this for me... not going so well
No problem. Please click on the website below, and allow the ScreenConnect remote program to run, then I can do this directly for you:http://188.8.131.52:8040/?Session=d69c1e95-f83d-448f-8a30-ea61b16ab872
Is it giving any error or message? Try any other option it gives you as needed.
not working... bummer
I'm sorry about that. What does it say?
tried several options, but none worked... dial just kept spinning
Are you using Safari, or Firefox or Chrome?
firefox and safari
Are you chatting with me in Firefox or Safari right now?
Can you go to the shorter website below in Safari (not Firefox), and allow it to run?http://tinyurl.com/lgkfexe
How is it going? What happens when you go to the website below in Safari?http://tinyurl.com/lgkfexe
I'm really sorry; it looks like your computer is not able to connect with me. But let me provide you simple instructions for fixing this issue:
1. Click on the website below, and download it:ftp://ftp.epson.com/drivers/epson13995.dmg
2. Open the downloaded/saved file called epson13995.dmg and install it
3. Open the Epson or Epson Scan... item in the Applications folder, and scan and save.4. Go to email and attach.
Please try and let me know if you are stuck at any step. Thank you,
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Also, can you please rate my service by clicking on the smiley face below, then click on Submit / OK when it shows up. Thank you very much,