.Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.Have you already tried cleaning the machine by hand?.
No, because before the power failure, it was working OK and normally it is not operating very frequently. Besides, I really don't know how to clean it by hand.
I have cleaned every cartridge as you sad then turned off the printer for a short time, then replaced all cartridges. Everything remained as it was before, it simply does not see any of the colour cartridges. It says that i should replace the black cartridge, but said nothing about the others. By the way, all cartridges are brand new, just out of their original packets.
I have just checked my till slip and this printer was bought 13 months ago. It was always working well, even before the power failure. Besides, I used it infrequently and in a normal home office environment. Brother as a brand name is XXXXX XXXXX it is hard to believe that after such a short time it would need the replacement of a vital part like the print head..I must therefore get a second opinion from someone local.
I have no SET button on my DCP-J125 printer. Please revise your previous message accordingly.
I have downloaded the firmware appropriate for Windows XP and English language. However, it says that teh update will not work if there is an error message on the screen. In my case, it still displays the note to remove the jammed paper even though there is no such thing. If I push the Stop/Exit button, it displays Quality .The orange "!" still flashes. If I unplug and replug.
the printer, it displays "No Ink install Black", then after some grinding noises
it displays again "remove jammed paper".
Before the power failure the originally present three colour cartridges were not quite empty and I recently replaced the the black one.The printer was working and was able to print about 15 black /white pages. If I now unplug and replug the unit, I hear some grinding noises (is this the carriage?" and again receive a message to close the cover. Upon closing the cover, a message says: "No ink, install black ink". Then it says again to remove the jammed paper.
Unfortunately I no longer have the old black cartridge.I also pushed Sto/Exit and Up arrow simultanously and teh firmware code was displayed. It was said that the first two characters indicate the firmware code, thus 0C represents the correct firmware code. I removed the black cartridge, turned the unit off and on, and the same error message said:'No ink, replace black" and the grinding noises reappear (and I forgot to tell you that an empty sheet is also ejected). In other words, it does not see whether or not the black cartridge is plugged in.
It says nothing about the other three which i also installed after the power failure, but I don't think that it sees them either..
How can I remove the print head? Where is it?
If I remove all cartridges, a message says that all cartridges must be replaced. If I turn the printer off and then on, the grinding noise appears and the message is still "No ink cartridge, install Black". This means that it makes no difference whether or not any cartridges are installed, because it does not see them.
Please tell me how to find the print head and how to remove it.
Dustin, It is midnight here in South Africa. I viewed the video on print head replacement but I don't think that I would attempt it.
I think that we've done enough here. I shall see if I could get a local repair outfit to undertake this job at a reasonable price.