Hello Michelle! Thank you for your question. I am a licensed printer and computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Can you please tell me how you updated the drivers? Did you download and update the driver from the Epson website?Can you press at the same time the two keys Windows and Pause on your keyboard, then let me know if your system type is 32-bit or 64-bit?Please let me know. Thank you,
I downloaded the drivers from Epson website; 64bit; downloaded the drivers and utilities file "epson15177"
Properties shows - paper available Letter; this is the only choice. Max resolution 360dpi; preferences shows only choice is orientation; going to advanced only shows paper/output with 2 choices: paper size (letter) and copy count (allows to be changed). The drivers says "Epson ESC/P-R V4 class driver". I checked the Security as well; I have permissions for print, manage printer, and manage documents.
Can you uninstall the Epson program, and delete the Epson printer in Devices and Printers, then download and install it again:http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=72106&BV_UseBVCookie=yes&infoType=Downloads&platform=OSF_W_8-64There is no option for you to set custom paper size?Thank you
It requires a reboot. will this still work if I don't do that?
if it doesn't work how do I continue to work with you?