Hello Herb! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What's the model of your printer?
Can you click on Start, then right-click on Computer, then click on Properties, then check if your System type: is 32-bit or 64-bit?
Please let me know. Thank you,
Printer is HP Desk jet 3845
System is 32-bit
Thank you. Please just turn on the printer, then plug in the USB printer cable to the printer and computer, then wait a few minutes, and it should work:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01874792&cc=us&dlc=en&lc=en&os=4062&product=372330&sw_lang=Please let me know if there is still any issue. Thank you,