I am using Staples multipurpose paper 96/20. I had one paper jam but this problem started before that happened. If I work with it for 30 minutes or so trying everything it will usually start to print. It works until the paper runs out and the whole process must be repeated.
Yes, after the tray runs out of paper, I have to practically stand on my head to get it to start again when I insert new paper. If it decides to pick up the paper, it will saying printing and work until the paper runs out again. It takes about 10 or 12 times of getting the same "out of paper/paper jam" message before it will pick up the first sheet.
The problem began within weeks of purchasing the printer. If the paper pickup rollers are dirty, they got dirty quickly. How do you clean them? It would be worth a try. I can never put the full amount of paper in the tray. It just won't work with a lot of paper in it. I can only fill it about half full. The paper tray seems very cheap to me, and doesn't seem to hold the paper securely. I have to constantly work with the position of it. I thought there might be some common problem with this type of printer.
Where are the paper pickup rollers? How do I get to them to clean them?
Hi, I think I figured something out about this printer. If I get frustrated and just push the reloaded paper tray back into the printer, it works. If I carefully slide it in, it does not work. I am guessing it is something about the way the paper slides forward in the tray. Maybe it has to do so for the paper pick up rollers to engage. Pass this valuable information along if it might help someone else. =) Thank you for your time, Karla Tullos