How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Engineer
Category: Printers
Satisfied Customers: 8282
Experience:  20+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
23511658
Type Your Printers Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I am receiving a printing error on my Canon MF6550 as follows Load

Resolved Question:

I am receiving a printing error on my Canon MF6550 as follows

Load Paper: LGL

I have tried loading legal paper in the regular paper tray and also in the pass through tray with no results. Unplugging the printer with no results. Pressing Reset, Stop, Clear with no results.

Can you help me get this to work again.
Submitted: 11 months ago.
Category: Printers
Expert:  Michael Hannigan replied 11 months ago.
Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.

This is a confusing error given by Canon MF printers. What it means is that the tray is set to legal paper (or the program) and the tray does not see legal paper inserted. The possible remedies are:
  1. If you are trying to print to Legal paper, then make sure you manually select the bypass tray as the paper source - otherwise it will try to use the internal tray.
  2. If you are NOT trying to print legal, then you will need to set tray 1 to letter size. If that's the case and you need instructions, please let me know. Likewise, if you need instructions on manually choosing the tray, let me know what software you are printing from and I can give you instructions.

Mike
Customer: replied 11 months ago.

I am not trying to print to legal size paper. I think I have set the paper tray to letter, but am not sure. I was trying to print a tax return from Drake software and have NEVER had this problem before (I've been using this printer and software since 2008). Can you help with this?

Expert:  Michael Hannigan replied 11 months ago.
Yes, I can.

Is this your first time having the problem with Drake? Drake does print some documents in Legal size. When you print, if you are clicking on a print icon, please try clicking on file then print to get the print dialog - from there you can go to the properties of the printer. Please let me know if you are able to do that.

Also, what operating system is on your computer?


Mike
Customer: replied 11 months ago.

This is the first time having a problem with Drake. I was able to print the tax return on my HP1006 instead with no paper problems. My operating system is Windows 7 Ultimate.


 


Thanks for your help.

Expert:  replied 11 months ago.

Barbara, why did you provide a poor service rating? I know you are frustrated with the problem, however please understand that I am not associated with Drake nor with Canon. I am trying to help you and we are not done. Please consider changing your rating to one that accurately reflects my level of performance. If you really feel that I have given you poor service, please let me know what more I can do to help.

The HP1006 is a different printer altogether and printing to it doesn't solve your original question. You asked me to help you with the canon printer. It is possible that Drake is set up to print to the HP. In Drake, once set up for a printer, you should print to that printer unless you go into the settings and change the printer it is expecting.

Please check the printer settings in Drake.
From the Drake Home window, go to Setup > Printing > Printer Setup.
In F5 General Setup, check the tray for the default paper source.
In F8, check the printer - this should be set to the printer you are currently printing to. You can also select the main paper source on this page and for opt. large source and/or manual feed you can select the bypass tray.

 

If those are set as you expect them, then you can go through the printer assistant by selecting F8 and selecting the printer test assistant. Select the printer from there and print a test page and follow the steps.

 

Let me know the results.

 



Mike

Michael Hannigan, Engineer
Category: Printers
Satisfied Customers: 8282
Experience: 20+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
Michael Hannigan and 3 other Printers Specialists are ready to help you
Customer: replied 11 months ago.

Here's how we actually fixed the problem. We cleared all print jobs. Unplugged the printer and started it up again. I now prints out normally with no errors.


 


Barbara Culver

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.