Are you using the ADF to scan and copy?
Not sure what that is. We just use the machine's functions.
ADF means automatic document feeder.
Yes, we do use that.
You are not using the platen (scanner glass) to copy. Right?
If you use, platen, it will work fine.
Actually, I think we used the scanner glass once and the line wasn't there.
The issue is, there is small spot or dust on the scanner glass.
When you use the ADF, it will come as a line, becuase the paper moves through the scanner glass, and where it meet the spot, it will come dark.
We have tried to clean the glass and the rollers. Any idea what we need to use. Could it be under the glass where we can't get to?
So, it comes out as a line.
Yes. All the way down the page
Please use cotton swabs and water, then thoroughly clean the glass.
Check for a small spot or dust particles.
Just plain water?
OK We'll try that. thanks.
Please try it now and let me know the result.
cleaning it now
The line is fainter now. Seems to be in a different place
Please clean it once again.
Okay that line is gone and there is another one but I think it's a speck from the cotton. When one disappears another is there in a different place
Please wipe the glass with soft cloth and try again.
Ugh. Now it's darker again.
In another place?
wiped again. Line is fainter but down the middle
Please check for a spot or dust on the glass.
Line originally down the middle, then moved a little, now it's back in the middle
Now it's moved again. but it's all the way down the page. Using a flashlight now to look
Clean the feeder's scanning area and rollers.
Open the feeder cover.
Clean the rollers (A) inside the feeder with a well wrung out cloth dampened with water and wipe them with a soft, dry cloth.
Line is much fainter
But still there to a degree
Have you tried to clean the feeder?
still faint and in the same place. It's hard to clean in the ridges around the rollers
Have you checked the scanner glass for dust or spots?
rubbed the glass again. Line is still there but faint.
I think there is a spot on the glass, however it cannot be cleaned.\
If it's fainter then something helped
I am glad to hear that!
do you think it could be a defect in the glass?
I do not think so, however something like that.
OK We'll clean a couple more times and get a microfiber cloth
Thanks so much
You are most welcome!
My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!