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Ask Shefin Your Own Question

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3557
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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cannot print from internet

Resolved Question:

cannot print from internet
Submitted: 11 months ago.
Category: Printers
Expert:  Shefin replied 11 months ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

sorry, I have an appointment in a few minutes. can we connect around 12:00 noon?

Shefin :

Okay.

Shefin :
Add this page to your Favorites/Bookmarks first, so as to get back to me.
Customer:

Hello Shefin------I am back.

Shefin :

Hi,

Shefin :

Are you able to print from programs like Microsoft Word?

Shefin :

Are you there?

Customer:

not tried that yet. yes.

Shefin :

Are you using Windows 7 as operating system?

Customer:

no, windows 8

Shefin :

Please get into Control panel and select Devices and Printers.

Customer:

ok

Shefin :

Are you in Devices and printers?

Customer:

yes

Shefin :

Do you see the printer name over there?

Customer:

yes

Shefin :

Do you see a green check mark to it?

Customer:

yes

Shefin :

Do you see any other pinter name over there?

Customer:

yes one I have inNew York HP5300

Shefin :

Are you using it?

Customer:

no not now we are in Florida

Shefin :

However, you see the green check mark with the Epson printer. Right?

Customer:

yes

Shefin :

Right click on the printer name and select properties.

Customer:

ok

Shefin :

Do you see Test print on the Properties window?

Customer:

hold on I've got to get it back

Shefin :

Okay.

Customer:

no not on that page

Shefin :

Could you please open a Word file and try to print.

Customer:

ok will try

Shefin :

Okay.

Customer:

a message comes up stating "error"in workforce 325.

Shefin :

How did you connect the printer to the computer? Using USB cable?

Customer:

yes

Shefin :

In Devices and printers, right click on the printer name and select Remove Device/Delete.

Customer:

ok

Shefin :

Have you done that?

Customer:

yes

Shefin :
Then, get into Control panel and select Uninstall a Program (listed under Programs).
Customer:

ok

Shefin :
Uninstall all printer related programs listed over there.
Customer:

all? even the one I use in New York?

Shefin :

No.

Shefin :

Only Epson.

Customer:

ok

Customer:

uninstalled two

Shefin :

Okay.

Shefin :

Have you uninstalled all the Epson related programs?

Customer:

yes

Shefin :

Alright.

Shefin :

Now, we will reinstall the printer.

Shefin :

You are using Windows 8, 64 bit. Right?

Customer:

yes

Shefin :

Please go to the link below, download and install Drivers and Utilities Combo Package.

Customer:

ok did it

Shefin :

Downloaded and installed it?

Customer:

waiting for your word..........ok on it now

Shefin :

Okay.

Shefin :

Have you installed the driver?

Customer:

two minutes remaining

Shefin :

Okay.

Customer:

now I click on install?

Shefin :

Yes.

Customer:

Thank you, XXXXX XXXXX!

Shefin :

Are you able to print now?

Customer:

The test sheet came back ok. Do you want me to print from the internet now?

Shefin :

Okay.

Shefin :

Try from the internet.

Customer:

ok

Customer:

it printed from the internet!!!!!!!!!

Shefin :

Great!

Shefin :

I am glad to hear that.

Shefin :
I request you click the EXCELLENT smiley face once you have all the information you need.
Shefin :

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Customer:

Thank you so much Shefin-------------I'm Probably older than your grandma, and I do appreciate your patience.

Shefin :

You are most welcome!

Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3557
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Shefin and 6 other Printers Specialists are ready to help you

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