sorry, I have an appointment in a few minutes. can we connect around 12:00 noon?
Hello Shefin------I am back.
Are you able to print from programs like Microsoft Word?
Are you there?
not tried that yet. yes.
Are you using Windows 7 as operating system?
no, windows 8
Please get into Control panel and select Devices and Printers.
Are you in Devices and printers?
Do you see the printer name over there?
Do you see a green check mark to it?
Do you see any other pinter name over there?
yes one I have inNew York HP5300
Are you using it?
no not now we are in Florida
However, you see the green check mark with the Epson printer. Right?
Right click on the printer name and select properties.
Do you see Test print on the Properties window?
hold on I've got to get it back
no not on that page
Could you please open a Word file and try to print.
ok will try
a message comes up stating "error"in workforce 325.
How did you connect the printer to the computer? Using USB cable?
In Devices and printers, right click on the printer name and select Remove Device/Delete.
Have you done that?
all? even the one I use in New York?
Have you uninstalled all the Epson related programs?
Now, we will reinstall the printer.
You are using Windows 8, 64 bit. Right?
Please go to the link below, download and install Drivers and Utilities Combo Package.
ok did it
Downloaded and installed it?
waiting for your word..........ok on it now
Have you installed the driver?
two minutes remaining
now I click on install?
Thank you, XXXXX XXXXX!
Are you able to print now?
The test sheet came back ok. Do you want me to print from the internet now?
Try from the internet.
it printed from the internet!!!!!!!!!
I am glad to hear that.
My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!
Thank you so much Shefin-------------I'm Probably older than your grandma, and I do appreciate your patience.
You are most welcome!