How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5252
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
15907069
Type Your Printers Question Here...
Shefin is online now
A new question is answered every 9 seconds

lexmark x1270 can not connect with Vista and cjr1200EN dri

This answer was rated:

lexmark x1270 can not connect with Vista and cjr1200EN driver

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

ready

Shefin :
Open Printers by clicking the Startbutton, clicking Control Panel, clicking Hardware and Sound, and then clicking Printers.
Customer:

ok lexmark x 1270 not listed

Shefin :

Do you see any other printer names over there?

Customer:

yes many other lexmark printers

Shefin :

Are you using them?

Customer:

no

Shefin :
Right click on the printer name and select Remove Device/Delete. Remove all the printers that you are not using.
Customer:

that takes a long time, more than 60 printers listed on add harware

Shefin :

Hiw did you add 60 printers?

Customer:

only lexmark 1200 series is installed

Shefin :

Do you see a green check mark on Lexmark 1200 seris?

Customer:

They are listed under add hardware, install the printer driver but 1200 serious is installed.

Shefin :

Do you see a green check mark on Lexmark 1200 seris?

Customer:

Yes, checkmark under lexmark 1200 series

Shefin :

Try printing anything.

Customer:

still problem communicating with the printer.

Customer:

Communication works with my laptop

Shefin :

Right click on 1200 series and select Remove Device.

Customer:

uninstalled the drdriver for 1200 series, do not reboot at this time

Shefin :

Has it asked to restart the computer?

Customer:

after removing driver, yes

Shefin :

If so, please restart the computer.

Shefin :
Add this page to your Favorites/Bookmarks first, so as to get back to me.
Hi,

I apologize that the chat got disconnected. However, I can assist you further in Question and Answer mode.

After uninstalling the computer, please restart the computer. Then, go to the link below, click FIx it, Download and run it.
http://windows.microsoft.com/en-in/windows-vista/troubleshoot-printer-problems

Try adding the printer again and check if the issue persists. If the issue persists, please let me know, so that I can assist you further.

I request you click the EXCELLENT smiley face once you have all the information you need. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N
Shefin and 2 other Printers Specialists are ready to help you