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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3619
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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XP-600 turned off wireless connection--too slow. Connected

Resolved Question:

XP-600 turned off wireless connection--too slow. Connected with USB cable, but "can't find printer" how to make connection work
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

now

Shefin :

May I know the operating system you are using? Is it Windows 7?

Customer:

Mac os 10.8.5

Shefin :
Choose System Preferences from the Apple menu.
Customer:

ok

Shefin :
Choose Print & Fax (or Print & Scan) from the View menu.
Customer:

ok

Shefin :
Hold down the Option (Alt) key on your keyboard while clicking the "-" (minus sign that you see on the print & scan window, and not on the keyboard) button. Then, choose Reset Printing System.
Customer:

done

Shefin :
Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.
Customer:

ok

Shefin :

Are you able to add the printer?

Customer:

it erased printer no printer now

Shefin :

Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

Shefin :

Check if you are able to add the printer.

Customer:

added now

Shefin :

Try printing anything.

Customer:

OK printed.

Shefin :

Is it okay now?

Customer:

Yes. Thank you

Shefin :

You are most welcome!

Shefin :
I request you click the EXCELLENT smiley face once you have all the information you need.
Shefin :

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3619
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Shefin and 7 other Printers Specialists are ready to help you

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