May I know the operating system you are using? Is it Windows 7?
Mac os 10.8.5
Are you able to add the printer?
it erased printer no printer now
Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.
Check if you are able to add the printer.
Try printing anything.
Is it okay now?
Yes. Thank you
You are most welcome!
My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!