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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 2220
Experience:  Electronics engineer with 2+ years of experience.
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I have a brother MFC-7340 it tells me I need a new drum when

Resolved Question:

I have a brother MFC-7340 it tells me I need a new drum when I replace it - it beeps and says drum error refer to maintenance.
Lesley
Submitted: 9 months ago.
Category: Printers
Expert:  Md. Sadique replied 9 months ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Can you tell me the exact error message with code ?

Regards,


 

Customer: replied 9 months ago.

Message is as follows


Drum Error. See troubleshooting and routine maintenance chapter in user's guide.


 


 


I have cleaned the corona wire.


I have replaced the drum unit.


 


And still it beeps and keeps displaying this message.

Expert:  Md. Sadique replied 9 months ago.

We have to reset the drum counter.

Follow the steps below:

Make sure that the machine is turned on. Then open the front cover.

Then press Clear or Clear/Back on the control panel. 

If your printer has a numeric keypad then press 1 to reset the drum counter.

If your printer doesn't have a numeric keypad then press the Up Arrow Key to reset the drum counter.

When the LCD shows Accepted, close the front cover.

Tell me if it makes any difference to your problem.

Please don't rate this answer until your problem is solved. If this answer doesn't works then reply using the Reply to expert feature.

Regards

Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 2220
Experience: Electronics engineer with 2+ years of experience.
Md. Sadique and 8 other Printers Specialists are ready to help you

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