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Hi there, sorry to hear you're having trouble with the Koda,
there are a few possible causes of this issue. The contacts may be dirty, the printhead itself may be faulty, or the logic board that controls the printhead may be faulty or not communicating.
There are a few steps you can take here: remove the printhead, entirely, and clean it thoroughly using qtips and rubbing alcohol. Focus on the metal electrical contacts that make contact with the carriage.
If this doesn't help, you can then attempt to reset the machine: unplug power at the wall outlet, wait 15 minutes, then press/hold the cancel button (red x) on the top for 60+ seconds, keep holding while plugging back in, and for another 60 seconds after.
If the problem persists after these steps, then it tends to confirm a hardware problem.
At that point, there is about a 50/50 chance of it being the printhead, or the logic board.
You could go ahead and replace the printhead if you wish, which would be the next reset step to take:
Kodak print head (click for link)
However, as there is only about a 50% chance of it working, and because the printhead is about $50, I do not consider it a practical investment. Replacing the logic board is also not practical, as the parts and labor costs would be several hundred dollars.
You would be better off replacing the entire machine, as a new printer (with updated features, and a fresh warranty) can be found for under $100.
In general, Kodak printers are not very reliable, and tend to last a few years at most. So investing in this 4 year old model just doesn't make sense. If you wish to replace it with a comparable Kodak model, the current iteration of this machine is the
Kodak HERO 5.1 (click for link)
If you'd prefer a recommendation for another (non kodak) machine, I'll be happy to advise on those options as well.