Then, restart the printer and plug in the cartrdiges and cables.
Plug in the cartridges?
Insert the cartrdiges, and plug in the cables.
Before or after I unplug the printer?
After plugging the printer.
Turn off the machine for 5 mins with cartridges out?
The cartrdiges are out. Right?
Now, unplug the cables too and wait for five minutes.
After five minutes, plugin the cables.
Then, insert the cartrdiges.
still says magenta cartridge missing
Please wait a minute.
Remove the Mageta cartrdige.
Press OK button on your printer and try printing without the cartridge.
won't let me print w/o magenta cartridge installed
Please remove all the cartridges and the the printhead too.
Remove the cartrdiges, and lift the printhead latch to remove it.
how do you get the printhead out?
Not able to see "printhead latch" to lift and remove it.
Make sure the printer is ON.
From the printer control panel, press the Setup button > Maintenance > Replace Printhead, or for Touchscreen panels, touch Ink Menu > More Options > Replace Printhead.
Open the printer cover.
Press the tab, and lift the latch.
Pull up to remove the printhead.
Clean the printhead thoroughly.
Clean the place where it seats too.
If so, the issue is with the printhead.
You may have to replace the printhead in order to get it resolved.
thanks for your help
Please do not rate me Poor or Bad.
Yes, I know that. Not to worry. Thanks again. It's not your fault!
Before you replace the printhead, try replacing the cartrdiges too.
It may happen because of the cartrdige or the printhead.
So, first replace the color cartrdige and if the issue persists, replace the printhead.
Thank you for your patience with me.
Got it. Thanks!
You are most welcome!
Refund please as my problem did not get solved. Lexmark printers are notorious for their cartridges and cartridge chips which limit/misread ink levels. My question was when the printer screen indicates "color cartridge missing" (but no cartridges are missing) and the printer will not print at all -- Is there anyway to override message and just print with black ink? Please review my original inquiry above.
P.S. Also, the way your services are described, I thought that somebody there at JustAnswer familiar re Lexmark printers would be consulted to answer my specific Lexmark printer question. My Expert was generally fine but not in tune with or knowledgeable about my specific question.