How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert M. Your Own Question

Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 7105
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Type Your Printers Question Here...
Robert M. is online now
A new question is answered every 9 seconds

I already asked a question concerning my Oki C5500 printer,

Resolved Question:

I already asked a question concerning my Oki C5500 printer, but had to update my credit card and password XXXXX I have done that but cannot get back to my question pages. Please help me get back to the Oki printer pages asked for help on a "paper jam" question. Thank you
Submitted: 9 months ago.
Category: Printers
Expert:  Robert M. replied 9 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

 

I cant find any questions for you other than 2 on a saab car.

 

Probably the question never really got saved or posted.

 

could you just give me the details here and I will see if I can answer it for you

 

thanks

Customer: replied 9 months ago.

I have an Oki C5500 laser jet color printer that has been very good up until the present time. I was printing when all of a sudden my printer stopped and a "paper jam" message came up. My husband, my two tech savvy brothers in law and I took the printer apart. We


1 opened the front of the printer


2 raised the printer top


3 removed all of the toner cartridges and cleaned their exteiors


4 removed the paper tray


5 cleaned the rollers and pulled out all of the paper that was stuck there


6 looked for any smaller paper snippets that may have been caught (none were caught)


7 opened the back of the printer


8 replaced all the toner cartridges


9 went to the computer page that made suggestions for correcting the problem and followed those directions


 


Nothing helped. It seems that this would be a simple matter to correct but we have not been successful. We are turning to you for assistance. Please help me - please, please,please!!!

Expert:  Robert M. replied 9 months ago.
does it try to pick up the paper and fail ? or does the paper go in a bit and stop ? or does it just sit there with the error and never get through its post routine to start the printer ?
Customer: replied 9 months ago.

If you will please wait a minute, I will put in some paper, select something on my computer to print, press the "Print" button and see exactly what it does, OK?

Expert:  Robert M. replied 9 months ago.
sure thing. and if it doesn't come up with the error as soon as you turn it on that would eliminate the third choice
Customer: replied 9 months ago.


I'm sorry I couldn't find this page to answer you, so sent an answer on another page. I connected my printer and laptop computer with the USB cord, checked the paper tray and there was paper in it, turned on the printer and pulled up a document on my computer, pressed the "Print" button and looked at the printer message box on the printer.


The top line read "OPEN FRONT COVER" and the second line read,


"380: PAPER JAM'


I then opened the Front Cover, but nothing has happened besides the printer warming up again. Hope this helpes.

Expert:  Robert M. replied 9 months ago.

If the printer is trying to pick up a sheet of paper and slips off that will cause that error. Its not so much a paper "jam" as that it just couldn't get the paper into the printer.

 

that is usually a worn out pickup roller. You can replace them on some printers. I have also had good results just roughing them up a little bit with some course sandpaper or using a razor blade to make very very fine lines on the roller. You don't want to damage the rubber. just make very shallow lines to give it some tread to be able to grip the paper.

 

You also want to check that the paper is not stuck together from humidity try using paper from a new package and fan it out before putting it in the printer and make sure that it is seated in the tray correctly. Some printers as they get older will be able to pick up paper more easily when the tray is more full or more empty you can experiment a little with how many sheets you put in the tray.

Customer: replied 9 months ago.


Thank you for the suggestions. I'll open a new ream of paper frst, fan it out and put it into the printer and try to print again. If that doesn't worki, I think I'll use the very fine sandpaper next. After I've tried both steps if the printer doesn't work, I'll let you know. If it does work, I'll also let you know so we can finish our work here and I can rate to finish and pay you. Please wait a couple of minutes while I try one or both of the above.

Expert:  Robert M. replied 9 months ago.
whenever you are ready I will be here or I will answer as soon as I get online.
Robert M., Consultant
Category: Printers
Satisfied Customers: 7105
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Robert M. and 12 other Printers Specialists are ready to help you
Expert:  Robert M. replied 9 months ago.
I was just following up on our work. Thank you very much for the rating. If you have further issues with this same problem you can post in the original problem and i will give you more help for free. If you would like to go to this page and add it to your favorates you can then use it to send me a question directly

http://www.justanswer.com/electronics/expert-robmark/

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.