How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 9236
Experience:  Computer networking/repair. 12+ years experience.
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

My 7250 all in one wont print using magenta. i have tried

Resolved Question:

My 7250 all in one won't print using magenta. i have tried two different new ink cartridges.
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.

Nathan :

Hello, and welcome. My name is XXXXX XXXXX I’ll be assisting you today.


 


First a brief overview of the process: This is a live chat format, so I’ll need to communicate back and forth with you. You’ve already paid a deposit or membership to post your question here. I am an independent tech, and am volunteering my time unpaid until our chat is concluded. At that time I’ll request you click the EXCELLENT smiley face to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. You may receive an email survey after our chat, if you don’t feel I’ve earned a “10” rating in all areas, please let me know what I can do to meet your expectations.


 


Should you feel the need to provide a negative rating of Bad or Poor Service, please wait and let me know what I can do to clarify or more thoroughly answer your question instead. You are rating me personally, not this site or your product and negative rating will not initiate a refund. Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.


 


My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!


_________________________


Nathan :

Hi there, sorry to hear you're having trouble with the Kodak,

Nathan :

you mentioned cleaning the print heads, can you tell me how you went about that?

Customer:

taht is one of my options under 'utility', but it hasn't helped

Nathan :

Ok, that's what I wanted to know; you were using the automated cleaning function.

Customer:

yes

Nathan :

The symptoms you describe would point to either a clogged/contaminated print head, or a clog in the tubing for the magenta ink,

Nathan :

the automated cleaner typically won't fix this,

Nathan :

you'll need to manually clean it

Customer:

how do i do that

Nathan :

Open up the printer, and look for the "carriage" that goes back and forth (on metal rails) over the paper while printing.


 


You'll remove the cartridges, then clean on the bottom of them (focus on the ink port/hole) as well as inside the carriage using qtips and rubbing alcohol.


 


Remove the carriage/print head (there will be a small lever at the side/rear of it that lifts up to release) and clean the bottom this way as well.


 


When cleaning the port on the print head that the ink flows into from the cartridge, also try using a qtip to "pump" the liquid down into the port and force it through, which will help to dissolve any clogs. Focus on the port for the magenta cartridge here.


After all of this swab again with a few dry qtips or give a blast of compressed air to dry everything well, then put it all back together. You can now try to print, or run the automated print head cleaning function in the setup menu. You may have to run a few pages through before everything starts flowing properly again.

Nathan :

If none of this helps, then you've got a faulty print head(s) which would need to be replaced.

Customer:

im having trouble finding a lever to remove the carriage

Nathan :

Let me see if I can find a photo,

Nathan :

the kodak ones can be tricky,

Nathan :

It is at the back,

Customer:

printing a test page now

Nathan :

Okay

Customer:

the magenta has a white stripe across it

Nathan :

But it did at least print some magenta this time, where it did none before?

Customer:

yes, it has some magenta

Nathan :

If so, go ahead and give it another cleaning. It can sometimes take a few tries to dissolve a an ink clog

Nathan :

it seems you're at least making progress, which is a good sign.

Nathan :

If after about 3 cleanings (and make sure it has time to dry well after) it still doesn't work, then it would be time for a new print head

Customer:

anither q tip cleaning?

Nathan :

Yes, you probably don't need to do the bottom of the printhead again, I'd just focus on really trying to "pump" the alcohol through the magenta ink port.

Customer:

just press down on the magenta port with a q tip really hard?

Nathan :

You don't necessarily have to press hard, just make sure it is really saturated, so your forcing the liquid through the system.

Customer:

then dry it and try again?

Customer:

?

Nathan :

Yes, exactly.

Nathan :

You can also try running the automated cleaning function again after doing the manual cleaning,

Nathan :

as that automated function forces ink to flush through the system too

Customer:

still getting the white stripe across the magenta

Nathan :

Did you try the automated cleaning again as well?

Customer:

yes

Nathan :

Okay, well you can give it another try (the automated cleaning) if you'd like, it won't hurt anything, except using up your ink,

Nathan :

beyond that, it would be time to replace the printhead

Customer:

any clue how much that costs?

Nathan :

Yes, yours used the #10 printhead, which is around $40

Customer:

where can i purchase it?

Nathan :

It is as simple to change as popping the old out like you did earlier to clean, and snapping in the new

Nathan :

You can click right on the link I just sent:



Kodak print head for Kodak <------- click for link

Customer:

office depot wouldn't stock it, would they?

Nathan :

Not likely,

Nathan :

they are more in the business of selling new printers than parts to fix existing ones

Nathan :

You'll usually find these online only.

Customer:

so if my problem isn't resolved, am i still stuck with the $48 charge?

Nathan :

Well, that is really up to you. I've spent my time and efforts in a good faith attempt to solve the problem, which at this point appears to be a hardware issue, that of course is outside of my control, so I would hope that you'd see fit to compensate me for my time, recommendations, and advise. Had you taken the printer in to a repair shop, you would have paid a $75-100 diagnostic fee for the same info, and still had to buy the part in the end anyway (at a markup, plus labor to install).

Nathan :

If you feel my time and efforts were of absolutely no use to you in diagnosing the problem, providing parts and sources, etc, then I can request a refund of your deposit for you. If my time is of value, I'd ask you to click one of the top 3 smiley faces below our chat window to rate my service, so that I get credit for my time.

Customer:

Ok, Thanks Nathan.

Nathan :

You're very welcome.

Nathan, Engineer
Category: Printers
Satisfied Customers: 9236
Experience: Computer networking/repair. 12+ years experience.
Nathan and 8 other Printers Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.