Hello Norman! Thank you for your question. I am a licensed printer and computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer? Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://18.104.22.168:8040/?Session=23b3613d-fea9-4568-b8bd-016cf967f6d5Thank you
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Thank you very much.http://www.justanswer.com/electronics/expert-itstuff/
I have a Brothers printer HL 2240 that will not print.