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Hi there, sorry to hear you're having trouble with the brother,
Can you tell me a bit more about the problem please: Is this a dedicated fax line, or a shared voice/fax line?Which VOIP service (vonage/magicjack/etc), and was it designated as a fax line?
I guess you would dedicated because we only use it for the fax machine.
I am using Voice Carrier as my VOIP.
Ok, there are a few possible issues here,
one may simply be that the voip line doesn't have the bandwidth or clarity to run faxes successfully,
the other is that the brother just isn't communicating well over voip (it isn't intended to support digital lines like this)
Typically, you can get around this even for voip lines that are not built for faxing (and generally just don't work well with faxes), by making a few settings adjustments to the brother. What you'll do is disable error correction, and reduce the send/receive speed to the lowest possible option.
I did find a note on the internet regarding voip and brother. It said something about adjusting some setting to lower the baud rate and turns the ECM off.
But I tried this to no avail.
That is exactly what I was describing,
if that didn't work, then it's a line problem.
It looks like Voice Carrier has a specific ATA which is meant for fax connections,
so if you aren't using that already, that is the likely problem.
OK, I have a call in for them.
I'm sorry I can't do more for you. If you've already disabled the ecm and set modem to lowest speed, there is really isn't anything else that we can do on your end.
Hopefully they can provide a different voip adapter for you, though they may also need you to adjust some settings on your router to increase bandwidth to the ATA (setting up prioritization functions on router)
How do I print out our conversation.
After you "rate" me, our live chat will close out and convert to a standard web page, which you can then save/print (or just bookmark/favorite to review later). You'll still be able to send me follow up messages at no extra charge as well, if you should need any further help after conversing with the Voice Carrier folks.