How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 15819
Experience:  10+ years work experience.
Type Your Printers Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

dont seem to be able to set up my scanner for my new Epson

This answer was rated:

don't seem to be able to set up my scanner for my new Epson WF-3540 using sth software disc

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

May I ask, how the scanner is connected to your system? (usb, wifi, network, etc)
Customer: replied 3 years ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.

Customer: replied 3 years ago.


Thank you.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run:

I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page:

Thank you again,
- Jason

Jason Jones and other Printers Specialists are ready to help you
Customer: replied 3 years ago.

Hi Jason

I have no problem with what you did to answer my problem. Unfortunately I found it didn’t work.
However I appreciated the corrections you made to my computer. I have now fixed the problem with Epson’s help
The problem seems to be with Windows 7
This is how to fix it, in case you get the problem again

Change the Startup type to Automatic. Click Apply then OK.
Restart your computer. Install Epson Scan.

Best wishes Ron

Related Printers Questions