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Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 2981
Experience:  Completed Course In Computer Hardware and Printer Repairing
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My canon PIXMA MX432 suddenly stopped responding

Resolved Question:

My canon PIXMA MX432 suddenly stopped responding
Submitted: 1 year ago.
Category: Printers
Expert:  Sowrav D. replied 1 year ago.
Hello. My name is XXXXX XXXXX I will be assisting you today.

Do you mean, when you try to print from your PC, the printer is not responding at all ?
Customer: replied 1 year ago.


yes a box pops up in the bottom right corner that says not responding


 

Expert:  Sowrav D. replied 1 year ago.
Thanks, XXXXX XXXXX use Windows XP, Vista or 7 and an USB cable to connect the printer with the PC ?
Customer: replied 1 year ago.


windows 7, I am connected by USB

Expert:  Sowrav D. replied 1 year ago.
Do you see any message on the printer screen, if not then can you try to make a copy of a document and let me know the result.
Customer: replied 1 year ago.

first it told me there needed a printer head alignment I pressed ok then it copied

Expert:  Sowrav D. replied 1 year ago.
If the printhead alignment message is gone, then try to print this page and let me know the result ?
Expert:  Sowrav D. replied 1 year ago.
Are you able to print from your PC ?
Customer: replied 1 year ago.

sorry I was called away from my desk, yes it is working now! thank you!

Expert:  Sowrav D. replied 1 year ago.
Please remember give rating for time and effort.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 2981
Experience: Completed Course In Computer Hardware and Printer Repairing
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Sowrav D.
Sowrav D.
Printer Technician
2935 Satisfied Customers
Completed Course In Computer Hardware and Printer Repairing