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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3679
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My new printer mx459 is in error state. How do i fix it?

Resolved Question:

My new printer mx459 is in error state. How do i fix it?
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready
Customer:

I'm ready

Shefin :

May I know the error you are getting?

Customer:

When I'm hitting to print I'm receiving a message that canon mx 459 in is error state

Shefin :

DO you get any error code on your printer?

Customer:

Now I see that it's printing with a few minutes delay

Customer:

no code. Just a message from windows not a printer

Shefin :

It is an all in one printer. RIght?

Customer:

yes

Shefin :

Try copying like Xerox, without using the computer.

Customer:

it copies fine

Shefin :

Please turn off the printer, unplug all its cables and wait for two minutes.

Customer:

ok

Customer:

plug them back in

Customer:

?

Shefin :

Yes.

Customer:

i plugged it in

Customer:

im gonna try again

Shefin :

Okay.

Customer:

Same message

Shefin :

Are you using Windows 7 as operating system?

Customer:

windows 8

Shefin :

Please get into COntrol panel.

Customer:

ok

Shefin :

Are you in Control panel?

Customer:

yes

Shefin :

Open Printers folder.

Customer:

I opende it

Customer:

opened

Shefin :

DO you see the printer name listed over there with a green check mark?

Customer:

yes- it's canon mx 450

Shefin :

Do you see green check mark to it?

Customer:

yes

Shefin :
Right click on the printer name and select Remove Device/Delete.
Customer:

I clicked on remove, but still it appears as default

Shefin :

Okay. Go back to Control panel and select Programs and features.

Customer:

ok

Customer:

then

Shefin :
Uninstall all printer related programs listed over there.
Customer:

ok it's taking a while because there is a lot of them

Shefin :

Okay.

Customer:

is it normal it's taking that long?

Shefin :

It will take some time but not too long.

Customer:

i removed 5 there is 5 more to go. When I'm trying to speed it up and move to next one it tells me to wait until current program is uninstalled

Shefin :

You are removing only Canon programs. RIght?

Customer:

yes

Shefin :

Okay.

Customer:

done

Shefin :

Is it asking to restart the computer?

Customer:

no

Shefin :

Okay.

Customer:

what's next?

Shefin :
Please go to the link given below, select Drivers & Software. Choose your operating system (E.g. Windows 8, 64 bit). Then, click and expand Drivers.
Shefin :

Click the file name MX450 series Mini Master Setup (Windows 8/8 x64... that is listed under Drivers. Then you will get an option, I agree - Begin download.

Shefin :

Click the same in order to download the file.

Shefin :

Download and let me when it starts installing it.

Customer:

started illingnsta

Customer:

started installing

Shefin :

When you get prompt to select Connection method, choose Wireless Connection.

Shefin :

Click Wireless Connection.

Shefin :

Click Connect to the network.

Shefin :

Then, under Setup Procedure selection, select Other methods.

Shefin :

Click Wireless Setup Using the USB cable.

Customer:

it didn't ask me about connection method

Shefin :

You have downloaded MX450 series Mini Master Setup (Windows 8/8 x64... RIght?

Customer:

yes

Shefin :

What are the option you get over there?

Customer:

it's already done its says it's been installed, but didn't ask me about connection method

Shefin :

Did you get an installation screen?

Customer:

yes

Shefin :

Please get into COntrol Panel, select printers and check if the printer is listed over there with green check mark.

Customer:

it is

Shefin :

Try printing anything.

Customer:

I think it's working fine

Shefin :

'I am glad to hear that

Shefin :

Great!

Shefin :

Please install other sofctwares along with the drivers too.

Shefin :
If you are happy with the response or the issue gets resolved, please remember to rate my service once you have all the information you need. If you have any other questions, please ask me – I’ll be happy to respond.
Customer:

what do you mean other software?

Shefin :

When you go to the link I have given, there is some softwares under Softeware like MP Navigator.

Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3679
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Shefin and 10 other Printers Specialists are ready to help you

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Shefin
Shefin
Technician
3679 Satisfied Customers
Working as tech support specialist with a worldwide computer manufacturer.