Printer Repair Questions? Ask IT Technicians for Answers ASAP
It didn't stop while being used, I had a printing job to do and went to start it and there was an error message. I tried restarting and the error message keeps caming up then it swiftly shust down.
It may have suffered a forced shut down due to a temporary power outage, I'm not sure, we have had some in the lead up to this problem.
Just the one error message...
Power was not turned off correctly the last time.
Press the ON button when turning power off.
I did what the troubleshooter advised and removed the power cord for 3 minutes... no dice.
How do I remove the ink cartridges without powering it up?
The ink cartridges are in the stowed position under cover to the right and won't centre for access without powering up.
Lifting up the cover doesn't do anything.
Tried, they won't move, even with more force than I'd like.. is there a manual release?
It could be jammed, I can slide a thin plastic ruler along the top of the cartridges to the end and they are all even, apart from that I can't really see anything in there because of the housing.
Hello.. anyone home??
Didn't help, all the illuminated controls stayed on and the XXXXX XXXXXght at the front is on.
It's in a locked state and I'll have to disconnect the power as no buttons are responding..
Reconnected power and error message is gone but still won't start up.