Hello. My name is XXXXX XXXXX I will be assisting you today.
you have windows 7 32 bit or 64 bit os.
Windows 64 bits os
please take a test print page and let me know if that printout is blurry at the same position as other printouts you print.
ok will check right now
how do I do a test print?
Hello are you there?
click on start
select devices and printers
How do I do a test print?
click on startselect devices and printersright click on the
cp1518 printer and select printer properties
you will see a test page button press that and you will get a test page print.
Not yet light is blinking and it says printing document
How long do I wait?
wait for what?
are you getting my chat message on this session.
I was waiting for it to print - but it printed and I have it now
how is the print
The print is good
I have two printers one is printing perfect and the other one is a little blurry.
did you take the test print on the printer which prints blurry prints
The test print look good
is the test page is good that means the printer if fine and need no changes in any settings on the printer however you will have to check the print setting on the software from which you are printing like word, excel etc
go into the printer driver and the settings and check the color and black set to default
One is working perfect and the other is not - everything is the same
i believe we are working on the printer which has the problem
you mean the printer prints the test page fine but not from your program
where is the printer driver and the settings located at?
may i do a screen sharing and check the settings for you if its fine with you.
yes but can I am using this printer on my labtop ok
that is ok
did you print from the same computer you are chatting with me
i want to check the settings on the computer which is connected with the printer, the printer which prints blurry
ok - can you tell me how. I am so sorry I am not very technial
open internet explorer
on that computer
and open www.join.me
let me know once you open the link
ok what is the code
Do I start meeting or join meeting?
click on start meeting
it will generat a 9 digit code
give me that cod
Its downloading now
Thank you for helping me
do we do this chat?
Michelle are you there?
please check the correct model and confirm
HP Color LaserJet CP1514n Printer HP Color LaserJet CP1515n Printer HP Color LaserJet CP1518ni Printer
sc_user7: are you using plain A4 paper reem22.214.171.124: Paper is premium multipurpose papersc_user7: oksc_user7: did the print the test page fine126.96.36.199: yessc_user7: test page prints fine and not blurry correct?188.8.131.52: yessc_user7: ok goodsc_user7: can you open a document to printsc_user7: oksc_user7: is this an 18 page doc184.108.40.206: It printed the same the the blue numbers are bluerrysc_user7: ok this means the problem is not with the printer ist the pdfsc_user7: i will print something on wordsc_user7: can you open a photo or picture on your screensc_user7: check the printout now220.127.116.11: Looks good.18.104.22.168: The pdf I am using works great on my other printersc_user7: the other printer is the same make and model?22.214.171.124: yessc_user7: can you open the folder where the file is locatedsc_user7: how is the print now126.96.36.199: blurrey just the blue not the one in orange188.8.131.52: boxsc_user7: The same doc prints fine with the other printer?184.108.40.206: Yes,220.127.116.11: I could fax to yousc_user7: i have checked every settings possible i do not understand why its not printing the blues texts fine.sc_user7: i will open the question to other experts if they have anything on there mind they may try.18.104.22.168: The blue texts in not fine. The black texts is good.sc_user7: we can try one last thingsc_user7: open the printer cover and remove the tonerssc_user7: all of them22.214.171.124: oksc_user7: shake the toners one by one and try to clean the photo drum using a lint free dry and soft cloth126.96.36.199: I just put the toners from my other machine in. Lets try to print again one pagesc_user7: ok188.8.131.52: Printer is calabratingsc_user7: oksc_user7: did you replace the whole set from the other printer184.108.40.206: yessc_user7: ok goodsc_user7: is it ready to print nowsc_user7: whats the result220.127.116.11: almost donesc_user7: you mean it printed fine18.104.22.168: Blurrysc_user7: want to say something22.214.171.124: I know you did every thing. I will see if I can change the color to black!sc_user7: now i will remove the driver software and will try to download the latest driver which may calliberate the colors in good means126.96.36.199: Can I get toolboxfx188.8.131.52: alsosc_user7: that is what i am trying to get184.108.40.206: o, thankyousc_user7: please check the correct model and confirm10:47 AMHP Color LaserJet CP1514n PrinterHP Color LaserJet CP1515n PrinterHP Color LaserJet CP1518ni Printer220.127.116.11: Cp1518nisc_user7: thanks18.104.22.168: Your welcomesc_user7: turn the printer power off please22.214.171.124: its offsc_user7: thankssc_user7: how old is the printer?126.96.36.199: I am not suresc_user7: do you have the disk which came with the printers188.8.131.52: nosc_user7: ToolboxFX comes with the full HP software.184.108.40.206: I just looked but I dont see itsc_user7: oksc_user7: no problemsc_user7: need to restart the computer now220.127.116.11: oksc_user7: it wil be reconnected to remove automatically after you login to windows/sc_user7: turn the printer on18.104.22.168: ok it onsc_user7: oksc_user7: did the test page print fine22.214.171.124: yes it goodsc_user7: now print the pdf pleasesc_user7: any error on the printer screensc_user7: or did it print126.96.36.199: Yes it beautifulsc_user7: its fixed?sc_user7: looks fine now
188.8.131.52: yes it fixed184.108.40.206: Thank you