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Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 2387
Experience:  B.Sc. Computer Science with Honors
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I have a hp cp1518ni color laser printer that is printing blurry

Resolved Question:

I have a hp cp1518ni color laser printer that is printing blurry and has white shadows. I have windows 7 so I cannot download the toolbox fx. Thank you
Submitted: 10 months ago.
Category: Printers
Expert:  Michelle replied 10 months ago.

Michelle :

Hello. My name is XXXXX XXXXX I will be assisting you today.

Michelle :

you have windows 7 32 bit or 64 bit os.

Customer:

Windows 64 bits os

Customer:

yes

Michelle :

please take a test print page and let me know if that printout is blurry at the same position as other printouts you print.

Customer:

ok will check right now

Michelle :

thanks

Customer:

how do I do a test print?

Customer:

Hello are you there?

Michelle :

yes

Michelle :

click on start

Michelle :

select devices and printers

Customer:

How do I do a test print?

Customer:

Please

Michelle :

click on start

select devices and printers

right click on the

Michelle :

cp1518 printer and select printer properties

Michelle :

you will see a test page button press that and you will get a test page print.

Customer:

Printing now

Michelle :

ok

Customer:

Not yet light is blinking and it says printing document

Michelle :

ok

Customer:

How long do I wait?

Michelle :

wait for what?

Michelle :

are you getting my chat message on this session.

Customer:

I was waiting for it to print - but it printed and I have it now

Michelle :

ok good

Michelle :

how is the print

Customer:

The print is good

Customer:

I have two printers one is printing perfect and the other one is a little blurry.

Michelle :

did you take the test print on the printer which prints blurry prints

Customer:

The test print look good

Customer:

yes

Michelle :

is the test page is good that means the printer if fine and need no changes in any settings on the printer however you will have to check the print setting on the software from which you are printing like word, excel etc

Michelle :

go into the printer driver and the settings and check the color and black set to default

Customer:

One is working perfect and the other is not - everything is the same

Michelle :

i believe we are working on the printer which has the problem

Customer:

yes corret

Michelle :

you mean the printer prints the test page fine but not from your program

Customer:

where is the printer driver and the settings located at?

Michelle :

may i do a screen sharing and check the settings for you if its fine with you.

Customer:

yes but can I am using this printer on my labtop ok

Michelle :

that is ok

Michelle :

did you print from the same computer you are chatting with me

Customer:

no

Michelle :

i want to check the settings on the computer which is connected with the printer, the printer which prints blurry

Customer:

ok - can you tell me how. I am so sorry I am not very technial

Michelle :

open internet explorer

Michelle :

on that computer

Customer:

ok

Michelle :

and open www.join.me

Customer:

ok

Michelle :

let me know once you open the link

Customer:

ok what is the code

Customer:

Do I start meeting or join meeting?

Michelle :

click on start meeting

Michelle :

it will generat a 9 digit code

Michelle :

give me that cod

Michelle :

code

Customer:

ok

Customer:

Its downloading now

Michelle :

ok

Customer:

almost there

Customer:

Thank you for helping me

Michelle :

ok

Customer:

936-573-116

Customer:

do we do this chat?

Customer:

Michelle are you there?

Michelle :

please check the correct model and confirm

Michelle :

HP Color LaserJet CP1514n Printer
HP Color LaserJet CP1515n Printer
HP Color LaserJet CP1518ni Printer

Michelle :

sc_user7: are you using plain A4 paper reem
99.189.116.138: Paper is premium multipurpose paper
sc_user7: ok
sc_user7: did the print the test page fine
99.189.116.138: yes
sc_user7: test page prints fine and not blurry correct?
99.189.116.138: yes
sc_user7: ok good
sc_user7: can you open a document to print
sc_user7: ok
sc_user7: is this an 18 page doc
99.189.116.138: It printed the same the the blue numbers are bluerry
sc_user7: ok this means the problem is not with the printer ist the pdf
sc_user7: i will print something on word
sc_user7: can you open a photo or picture on your screen
sc_user7: check the printout now
99.189.116.138: Looks good.
99.189.116.138: The pdf I am using works great on my other printer
sc_user7: the other printer is the same make and model?
99.189.116.138: yes
sc_user7: can you open the folder where the file is located
sc_user7: how is the print now
99.189.116.138: blurrey just the blue not the one in orange
99.189.116.138: box
sc_user7: The same doc prints fine with the other printer?
99.189.116.138: Yes,
99.189.116.138: I could fax to you
sc_user7: i have checked every settings possible i do not understand why its not printing the blues texts fine.
sc_user7: i will open the question to other experts if they have anything on there mind they may try.
99.189.116.138: The blue texts in not fine. The black texts is good.
sc_user7: we can try one last thing
sc_user7: open the printer cover and remove the toners
sc_user7: all of them
99.189.116.138: ok
sc_user7: shake the toners one by one and try to clean the photo drum using a lint free dry and soft cloth
99.189.116.138: I just put the toners from my other machine in. Lets try to print again one page
sc_user7: ok
99.189.116.138: Printer is calabrating
sc_user7: ok
sc_user7: did you replace the whole set from the other printer
99.189.116.138: yes
sc_user7: ok good
sc_user7: is it ready to print now
sc_user7: whats the result
99.189.116.138: almost done
sc_user7: you mean it printed fine
99.189.116.138: Blurry
sc_user7: want to say something
99.189.116.138: I know you did every thing. I will see if I can change the color to black!
sc_user7: now i will remove the driver software and will try to download the latest driver which may calliberate the colors in good means
99.189.116.138: Can I get toolboxfx
99.189.116.138: also
sc_user7: that is what i am trying to get
99.189.116.138: o, thankyou
sc_user7: please check the correct model and confirm
10:47 AM
HP Color LaserJet CP1514n Printer
HP Color LaserJet CP1515n Printer
HP Color LaserJet CP1518ni Printer
99.189.116.138: Cp1518ni
sc_user7: thanks
99.189.116.138: Your welcome
sc_user7: turn the printer power off please
99.189.116.138: its off
sc_user7: thanks
sc_user7: how old is the printer?
99.189.116.138: I am not sure
sc_user7: do you have the disk which came with the printers
99.189.116.138: no
sc_user7: ToolboxFX comes with the full HP software.
99.189.116.138: I just looked but I dont see it
sc_user7: ok
sc_user7: no problem
sc_user7: need to restart the computer now
99.189.116.138: ok
sc_user7: it wil be reconnected to remove automatically after you login to windows/
sc_user7: turn the printer on
99.189.116.138: ok it on
sc_user7: ok
sc_user7: did the test page print fine
99.189.116.138: yes it good
sc_user7: now print the pdf please
sc_user7: any error on the printer screen
sc_user7: or did it print
99.189.116.138: Yes it beautiful
sc_user7: its fixed?
sc_user7: looks fine now

Michelle :

99.189.116.138: yes it fixed
99.189.116.138: Thank you

Michelle :

Fixed

Michelle, Printer Expert
Category: Printers
Satisfied Customers: 2387
Experience: B.Sc. Computer Science with Honors
Michelle and 8 other Printers Specialists are ready to help you

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