How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Md. Sadique Your Own Question

Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 2289
Experience:  Electronics engineer with 2+ years of experience.
22727371
Type Your Printers Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

My printer print smudgy/double only down one section of the

Resolved Question:

My printer print smudgy/double only down one section of the paper. Why and how do I fix it?
Submitted: 12 months ago.
Category: Printers
Expert:  Md. Sadique replied 12 months ago.

Hello and welcome to JustAnswer Kathy. I look forward to assisting you today with the best answer possible.

Please follow the steps below:

1) Turn off the printer.
2) Open the printer.
3) Remove all the ink cartridges as well as print head from the machine.
4) Use cotton swabs dipped in rubbing alcohol to thoroughly clean the print head and the contacts on each cartridges .
Note:You have to clean repeatedly until there is no ink residue coming off on the cotton swab.
5) Then allow the cartridges and print heads to dry(important).
6) Then replace back everything.
7) Then turn off your printer for a minute or two and then restart and print a test page

If it doesn't helps then it indicates your print head has gone bad and needs replacement. In order to fix this, the print head inside the printer needs to be replaced. The print head is the part of the printer that puts ink from the cartridges onto the page.

Is there anything else I can help with?

Please use the Reply to Expert button to reply.

Sorry, to give you a bad news. I realize that this answer is not entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information. I hope you understand and find this information useful.


Again, if there's anything you would like discussed in more detail, and not necessarily only related to this question, let me know and I'll do my best.


Regards,

Customer: replied 12 months ago.

I talked to some tech. today who told me the problem wasn't my printer but was my computer. He wanted me to buy a service package from him for $100. My son doesn't agree with him. You are confident that my problem is my printer, correct?

Expert:  Md. Sadique replied 12 months ago.
Thanks for replying,

There are a lot of fraud services nowadays, please be careful while purchasing any service package.

Whenever there is problem with the print or print quality it indicates the problem with the print head because the print head is the part of the printer that puts ink from the cartridges onto the page.

What is the age of your printer ?

Regards
Customer: replied 12 months ago.

I've only had it for six months. I'm anxious to try your suggestions, but will wait until tomorrow for my son to help me. Thank you so much for your help.

Expert:  Md. Sadique replied 12 months ago.
Thanks for replying,

Your printer is under warranty as it is only 6 months old.

I don't recommend looking for the printhead or trying to see what the problem is in detail without help from the Epson support team. The printer is under warranty and they will either help you clear the smudges or double printing, or repair the printer, or replace it with a new one absolutely free.

Free is always good.

Is there anything else I can help with ?

Are you satisfied with my service ?

Do I deserve a positive rating today ?

Regards,

Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 2289
Experience: Electronics engineer with 2+ years of experience.
Md. Sadique and 7 other Printers Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.