Hello. My name is XXXXX XXXXX I will be assisting you today.
First of all i would like you to do a free fax test
click on this link to do the testing and follow the steps: http://www.ebay.com/gds/Test-your-fax-machine-or-fax-software-with-a-free-test-fax-number-/10000000177595905/g.html
check the fax's receiving capabilities, also try calling your fax, with a common voice phone, and see if it rings and answers with the initial 'interrogation' fax tone. If that works, just hang up and let me know.
Unable to send or receive fax. I faxed to the test site you provided (1-XXX-XXX-XXXX) and received this message:
NG #0018 Busy/No signal
When I call the number it just keeps ringing.
I do get a dial tone from the fax machine.
did you check your line for noise or static
When I pick up the handheld receiver on the fax machine, I get a dial tone with lots of clicking sounds.
do you hear static noise on the line
i am posting a link which has the default fax settings
check all the settings as per the list and then try the fax
That's the page from my owner's manual. I have already checked all of those setting.
all the settings are correct
please check the receive mode option
Dial the other party's fax/telephone number.
I had the phone line plugged into the wrong place. Thanks for your diagram. It know works. Thanks!
It now works....that's all I need. Thank you!
Now you may rate the answer by clicking on the smiley below and submit
Thanks for using our service.