can't get to the cartridges
it's not shutting off with the cover open
when we shut down and opened cover it moved a little bit. when turned it on
it moved out to the middle of the printer
They moved to the right side and back to the middle when opened the cover
the error message was that the cover was open. closed it and it did the start up and is still doing the start up.
it's still saying that it's doing start up.
We tried that and now we we're back to jammed printerhead cartridge and it won't shut off