Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Good morning from the USA (local time 23:21 PM). Welcome to JustAnswer. I'm Bruce, a/k/a "DrKlahn."
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Thank you. I am reading the service manual for the 8560/8860 and while it does not call out this specific problem, the 09 - 038 - 04x series of codes are all ink loader errors.
Did this problem occur after changing one of the ink sticks?
no. I have been using it for many months now. This is the first time.
Ok. Have all the ink sticks been replaced into their receptacles?
Yes. I have almost finish the box that contained 7 sticks.
OK. The next thing to do is to run the ink control system resetter. This is done from the service menu and that is always an iffy thing to do, because if anything is done wrong it may lock up the printer requiring Xerox service. I have the procedure if you want to try it.
Would you like to try the ICS reset?
Yeah. How would I do that? I tried already scrolling up and down, nothing happened.
Service Mode is a hidden menu that is hard to get into.
Turn the printer off and wait 60 seconds.
Turn the power on and wait for the Xerox logo to start moving across the display.
ok, just a minute so it would be 60 sec.
Before the logo gets to the center, press and hold the Back and ? buttons on the control panel.
Hold both buttons untilt he display reads "Beginning Service Mode Initialization."
Whare is the back?
what do you mean "Back"?
I see the button that has "?"
Hold one. I am taking a screenshot of the panel.
(click anywhere on the image to see it at full size)
This is for an 8500 but the 8860 panel is similar.
got it. Ok, one sec.
it says initialing, should I press and hold now?
Too late. Try again from power off.
Press and hold the keys just after the Xerox logo starts to move but before it gets to center screen. Hold the keys until it says "Beginning Service Mode Initialization."
ok. so when I would press exactly?
Bruce, you there?
Yes, still here.
got it, when would i let go
You can release the keys after you see "Beginning Srvice Mode Initialization."
Ok, I am in diagnostic mode now.
One moment while I screenshoot the service manual's instructions for this mode.
(click anywhere on the image above to see it at full scale)
ok, so what would I do with this instructions? give it to me step by step, pls.
The top level should be the Functions Menu, showing Check All, Activators, Shafts, Fans, etc. Is that what you see?
I see: Diagnsotic Menu
What is the first option shown on the menu?
Then Menu help, exit diagnostic, monitor menu, execise menue, and check menue on first screen
OK. You are at the Main menu.
Then function menu.
Use the UP and DOWN buttons to select the line with the Function Menu. Then press the ENTER button.
I am hunting for the option to clear the fault. Even with the screen at full size the type is very small. Please bear with me.
yeah, don't send the screenshots, it is too small.
I am hunting for the "Clear ICS fault" option and having trouble finding it. Please bear with me. It is supposed to be here.
i FOULD " Clear ICS FAult" if that is what you are looking.
YOu want me to press that?
That is is the one. It is supposed to be listed on the service manual list of options and it is not there!
Bruce, do you want me to press that button?
Go ahead and select that option and press the Enter button.
This is a slow operation and will take several minutes.
It ask, confirm ISC FAult clear. Should I go?
Yes, go ahead with that.
When it finishes the operation it should show the main menu again.
Previous page, like all the clear function right now.
That is not promising. This operation should take several minutes and it is supposed to pull one page of paper through to indicate that it has checked the paper path.
Should I test a page?
Use the BACK button to go all the way back up to the top of the service menus.
Then choose "Exit Diagnostics" as the option.
I am here, starting screen:
it is humming
Depending on the firmware the printer may shut down or go to the normal startup.
It is as if starting, like I always hear when I turn on the printer.
It's warming up, just like always does.
Let it complete the startup. When it finishes, shut it off and restart it so that it does a normal restart from power off.
If it is possible to clear the fault, this will do it.
Would you like a copy of the service manual? I'll be glad to put one online for download.
OK, this will take sometime, like 3 minutes coz it is completing. So as soon as the completion says 100% I turn it off?
it spit out the page that was stuck when it trew a fault.
Yes, as soon as it finishes the startup do the normal shutdown to power-off, then restart it.
Good, that is promising.
Ah, thank goodness.
I'm sure that some of these service manuals are written by engineers who never see the actual product and rely on what it was supposed to do and not what it actually does.
BTW, what state are you located?
It says cleaning
I can tell you that I'm located near the Great Lakes, but beyond that I'm not allowed to say.
Ah, you are near me. Ohio.
Should I let it clean?
Yes, let it go ahead with the cleaning.
In a previous life when I was working for a Major Midwestern Manufacturer, we ran entire tape plants with one computer not as complicated as this printer. O tempora, o mores! Times change.
Are you familiar with most printers?
I tend to gravitate toward Xerox and Canon, as the diagnostics are easier to deal with. Lexmark requires positive acrobatics to get into the diagnostic menu; when it comes to HP, I say "Throw it out and buy an older one that doesn't have time-expiring cartridges."
What can you say about PAnasonic?
I have never seen one come through the question list, so on that basis they are either very reliable, or very few of them out there.
OK, it spit out a page. Shut it down anyways?
Man, we fix it it seems. It spit that typical first page!!!
Well ... go ahead and try send through a sheet. This should be a normal startup.
I always tend to restart the system once on general principles that you never know what a warm start does.
One sec. We are in business!!!!!!
Glad to hear that. I have just about finished uploading the service manual and in a minute I will be able to give you a link so that you can download your own copy.
Here it is: http://www.tempfiles.net/download/201309/319784/Xerox-Phaser-8860-Service.html
Bruce, I have many talent. Reading the manual is not one of them! That is what I just subscribe to you guys.
How can I save your name here?
Bless me, if you had not found that option I would still be looking at the manual and thinking "It's supposed to be here." It was a cooperative effort.
Well, you are a savior. I need these prints out for Monday. Now I can continue. I will let you go and you have a wonderful evening.
OK. I have instructions for saving this session to a text file; would that be useful?
If not, and if you're ready to close this question, let me know and I'll bring in the closing information so that I don't delay you unnecessarily.
yes, please. Is there anyway I can contact you if something comes up? I am buying 7 Printer next week. Mama Mia!
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One moment and I'll get the saving instructions ...
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Bruce, if you don't mind send me the transcription.
No problem. It'll take about two minutes, so please hang on.
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Would you like me to hold while you download and check that you have a good copy?
No. Go ahead. Thank you very much.
OK. Here's the closing info, then ...
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