Have you tried print head cleaning?
No, how do I do that?
First, do it manually.
okay, I will start that now
the printer head went all the way to the right while I was busy doing other things. Should I turn the printer on and off?
Turn the printer ON, open the scanner lid. then, it will come back.
Then, unplug the power cable.
Do the contacts on the cartridges really need to be cleaned until they show no ink? That seems like it will take awhile?
That is alright.
Leave it as it is.
Have you done that?
I just finished cleaning the printheads on the machine. Now will turn it off for 5 minutes and then try printing something
After restarting the printhead, it may start cleaning printhead. If so, continue with the cleaning process.
That didn't do it The blue is pale pink, green is yellow, purple is pink, red is good and yellow is good
Please do a nozzlecheck.
Okay, how do I do that?
Press the Menu button.
Use the (Left) or (Right) arrow button to select Settings , and press the OK button. The Settings screen will appear.
Use the (Left) or (Right) arrow button to select Maintenance , and press the OK button.
Use the (Up) or (Down) arrow button to select Nozzle check, and press the OK button.
The pattern print confirmation screen will appear.
do i want to print the pattern?
Use the (Up) or (Down) button to select Yes, and press the OK button.
nothing on "c"
You have changed the blue cartrdige too. RIght?
yes it is full. Should I just try a new one in case that is bad somehow?
No. Not now.
Try cleaning the printhead.
Instead of Nozzle check pattern, select clean printhead.
ok one second
it wants me to replace the big black one
Do you get any error message?
No. I noticed that the blue one does sit above the others just a tiny bit
Are you able to reinstall it?
yes, I tried a few times and finally did. I am printing up something now to see if that helped
Still no blue?
You have tried cleaning the printhead. Right?
yes It just told me my large black was running low so I put in a new one
The blue one is new. Right?
It is pretty new. I tried just putting in a new one and it leaked all over me! I'll try another new one
It may not work, if the issue is with the printhead.
If that too will not work, you will loose one of the cartridge. Right?
Too late! Trying it now
are you mulling over next steps?
Have you tried a new cartrdige?
yes it didnt help
That is why I told you, it will be the same.
Can you remove the printhead from the printer.
The issue seems to be with the printhead itself.
okay. should have listened to you. how do i remove the printhead
First, remove all the cartrdiges.
Raise the print head lock lever.
Tilt the print head slightly towards the front of the machine and lift out gently.
Then, clean the printhead and the place where the printhead seats.
do i need to do that for all the heads again or just the blue
The printhead, and the blue.
"and the blue" is the blue cartridge?
still doing what a pain
That is the only one option remains. If the issue still persists, you have to replace the printhead in order to get the issue resolved.
or maybe get a new printer?
Is the printer too old?
More than three years?>/
If it is too old, it will be better getting a new printer.
Are you there?
trying now but im not optimistic
WOW!!!!! It worked. Can't believe it.
I am glad to hear that!
Great. You have been very helpful
You are most welcome!