I am ready.
Please be informed that refilled and not genuine cartridges may cause the printing system to fail,
If that happened, you may have to replace the printhead.
May I know the exact error message you are getting?
Open the scanner lid.
Scanner lid is open.
Remove all the cartrdiges.
Cartridges have been removed.
Open the two Inner Covers.
Raise the lock lever.
Remove the Printhead.
Have you done that?
I am working on it.
I think I have removed it as best I can. I have cleaned the print head many times before and cleaned above the microchips in the cartridges many times. I cleaned below the print head before also, but this time I hope I cleaned better.
Insert the printhead properly.
Then, insert the cartridges one by one.
Check all LEDs with the cartrdiges.
What do you want me to check?
Are you getting the same error?
I was asked to alighn the print head, but the printer will not do that? I am now getting the wrong cartridge message.
Are you able to clean the printhead?
I already cleaned the print head about 15 times, only once today. Should I clean it again. Let me just say this. W hen the printer prints or copies it does so perfectly but what triggers it to do so is unknown.
The issue is with the printhead.
Because the error means, either the printhead is not installed properly, or it is damaged.
OK, I will clean it again. It is installed properly.
You may have to replace the printhead with a new one to get the issues resolved permanenelty.
Also, please do not use refilled or not genuine cartrdige with the printhead. It will damage the printhead.
That sounds great, if someone could tell me that the print head is definitely the problem. Otherwise, I am stuck with a new print head and a printer that will not work. If I purchase 5 new cartridges, about $60, once I open them I will be stuck with them. I don't understand why it intermittently works.
Is the printer too old?
What is "too" old?
I mean more than three or four years?
Yes, it is 7 years old.
If so, it is better to get a new printer instead of replacing the printhead and cartrdiges.
Foresure, it will work with a new printhead and cartrdiges.
Becuase the error exactly shows what it is.
However, since the printer is old, you may have another issues on your way.
But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information.
Please do not take this the wrong way, but next time you might advise that if someone has a printer more thn 3 or 4 years old, it is probably a waste of your time and my $ to try to correct he problem online.
Please do not rate as Poor or BAd.
I have tried to help you as much as I can.