Printer Repair Questions? Ask IT Technicians for Answers ASAP
I have to leave right now before I can check out your answers. I will not be able to do this until Monday morning. Is that OK?
Thank you for understanding. It's my granddaughters' birthday celebration.
Good Morning, Russell,
This is Bea. I had to leave last night before I could check out your answers to my question about the black line on the left side of my copies. I changed the cartridge and there were no black lines. I then re-inserted the original cartridge and the line disappeared almost entirely when I did a manual feed (just a very very narrow black on the left bottom 2 inches) BUT was still present when I printed from the automatic feed tray.
So It must be the defective toner cartridge, unless you think there is something else going on.
You have been very helpful and thorough. Thank you.