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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 2218
Experience:  Electronics engineer with 2+ years of experience.
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I have a HP Officejet 100 Mobile Printer L411a which hooked to my computer via a usb cable

Resolved Question:

I have a HP Officejet 100 Mobile Printer L411a which hooked to my computer via a usb cable can I go
wireless with this printer?
Submitted: 10 months ago.
Category: Printers
Expert:  Md. Sadique replied 10 months ago.

Hello and thanks for your question Sherry. I look forward to assisting you today with best answer possible.

Your printer supports Wireless Bluetooth Network Connection. You can use it wirelessly to connect it with your computer but only for short distances(approx 10m).


What is the operating system of your computer ?
for example: Windows 7, Vista, XP etc.

Regards,

Customer: replied 10 months ago.

Windows 7 and the Printer is sitting right next to the computer


 

Expert:  Md. Sadique replied 10 months ago.
Thanks for replying,

Before you begin, let's check whether your computer has an active bluetooth and it is enabled.

Look for a Bluetooth icon in the lower right corner of the computer (near the clock).

Tell me if you are able to find it.

Regards
Customer: replied 10 months ago.

What does the Icon look like I do not think I have it?


 

Expert:  Md. Sadique replied 10 months ago.
Here it is:

graphic
Customer: replied 10 months ago.

No I do not have it on this PC


 

Expert:  Md. Sadique replied 10 months ago.
What is the make and model number of your PC ?

Regards
Customer: replied 10 months ago.

HP Model Pavilion dv7 Notebook PC

Expert:  Md. Sadique replied 10 months ago.
What is the model number ?

for example: dv7-1000, dv7-2185dx, dv7-6165us etc.

Regards
Customer: replied 10 months ago.

do you know where I can locate the model number you are wanting without turning the PC ovrt please?


 

Expert:  Md. Sadique replied 10 months ago.
Thanks for replying,

I am sorry to say you have to look on the underside of the laptop to find a label. On that label you will find the model number.

Otherwise, if you want you can also use the HP support assistant to locate the model number.

Do you have in your computer ?

Regards
Customer: replied 10 months ago.

here is the Product ID 00359-OEM=8992687-00010 Please email me the resolution it is getting very late for me. XXXXXXXX@XXXXXX.XXX

Expert:  Md. Sadique replied 10 months ago.
Thanks for giving me the Product ID,

I am sorry to say I need the model number. Setting up Wireless Bluetooth Network Connection will take 15-20 minutes. It is not a single solution.

First we have to install bluetooth driver in your laptop. Then install the printer's bluetooth driver. After that we will able to sync your printer with the laptop.

Regards
Customer: replied 10 months ago.

okay get in get in contact with you tomorrow on here please?


 

Expert:  Md. Sadique replied 10 months ago.
No problem.

Just tell me the time and your time zone, when you will be available. Please also mention AM/PM.

Regards,
Customer: replied 10 months ago.

I will be available about 10 to 10:30PM EST

Expert:  Md. Sadique replied 10 months ago.
Okay, see you tommorow.

Regards
Customer: replied 10 months ago.

Ok I will be here about 10:30 tonight

Expert:  Md. Sadique replied 10 months ago.

Don't worry, I'll be there too.

Regards,

Customer: replied 10 months ago.

Hi I am online NOW

Expert:  Md. Sadique replied 10 months ago.
I am online too.

Customer: replied 10 months ago.

Great can we get started Please?

Expert:  Md. Sadique replied 10 months ago.
Thanks for replying Sherry,

Would you like me to remote in and solve the problem myself ?

Regards
Customer: replied 10 months ago.

That would be GREAT please DO!!!


 

Expert:  Md. Sadique replied 10 months ago.
Great!

Please follow this link: https://join.me/

Then click on the orange 'start meeting' button, then download and install the join.me program. Open it up thereafter, then click 'Share' - you will be provided with a 9-digit code accordingly.

Just tell me the 9-digit code, and I'll be remotely connected. Thanks!

Regards
Customer: replied 10 months ago.

It is saying Download Failed I am in Google Chrome should we use Internet Explorer if so please tell me what to do?


 

Expert:  Md. Sadique replied 10 months ago.
Yes, please try downloading using Internet explorer.

Regards
Customer: replied 10 months ago.

ok I have this join me?582--739-957 preview is this what you need?

Expert:  Md. Sadique replied 10 months ago.
Yes, thanks for the info.

Regards
Customer: replied 10 months ago.

I see 5 different icons on here what do I do now?

Expert:  Md. Sadique replied 10 months ago.
Sorry, to say that code is not working.

Can you please close and restart the join me program and provide me with a new code ?

Regards
Customer: replied 10 months ago.

new code 575-404-933

Expert:  Md. Sadique replied 10 months ago.
Thanks for the info.

Regards
Expert:  Md. Sadique replied 10 months ago.
Your problem is solved. Please rate this answer to close.

Thank you for using JustAnswer.

Regards
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 2218
Experience: Electronics engineer with 2+ years of experience.
Md. Sadique and 5 other Printers Specialists are ready to help you

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