If the report will print, then the self test fixed the issue.. If it wont print, then we need to try another reset.
Shut the printer off. Actually unplug the printer from the wall.. Then, Hold down # XXXXX 9 on the keyboard. While holding down those keys, plug the power cord back in and keep holding those keys.
It should go through a full reset of the machine, which should get rid of this error if its a false error.
let me know if either of these steps help, and if not, then you and I can continue to work this issue as needed.
When I press the setup button nothing happens, consequently when I press the up\down errors there is not response. The green start up button is flashing and the red\orange light to the left of the OK square button is also flashing?
Dustin, I attempted the first step and nothing changed on my display screen, it still says "clear cartridge jam." I have tried turning if off and back on and I am getting absolutely no where. Nancy
I held down the * key and then the # XXXXX and released them and I did not get any response. I over looked the step you provided in your first answer so I tried that with no luck. Dustin, I am a smart woman and this is very frustrating. If I shut the computer off and press #9 on my keyboard while plugging bck in how can the computer totally reset if it is off?
Dustin, No apology necessary, that comment was directed at you! But maybe I am not as smart as I think I am because I have no idea where the pound key and the 9 key are located on the printer?! Does the printer have a keyboard somewhere?
Yes it does ask for a special key combo.
Okay, I followed all of the steps and I think it may have worked but.....it turned off but has not yet turned back on. How long should that take?
I may just go crazy! It says "remove cardboard from inside the device. Then turn the printer off then on. I turned it on and off and the same message appeared.
The carriage moves freely back and forth. The message states "remove cardboard from inside the device and then turn off and on. I do that and the same message about the cardboard appears.
I think I may have found the problem. I have replaced the ink cartridges many times so I am very familiar with the process. I am not able to fully remove the cartridges because the black piece with the arrows that indicate which cartridge goes where is elevated preventing me from pulling the cartridges out?