Welcome, my name is XXXXX XXXXX I will assist you today!
I see that your having a carriage jam fault with your machine. And I agree with you that its possible that the jam is a false error message, since you say that there wasnt any paper jam.
Lets try this reset as a first step, and if this doesnt work, then you and I will try other steps as needed.
Press the Setup button (
). The Setup
Press the arrow button to select Tools , and then press OK .
Press the arrow button to select Self-Test Report , and then press OK . The self-test report prints.
If the report will print, then the self test fixed the issue.. If it wont print, then we need to try another reset.
Shut the printer off. Actually unplug the printer from the wall.. Then, Hold down # XXXXX 9 on the keyboard. While holding down those keys, plug the power cord back in and keep holding those keys.
It should go through a full reset of the machine, which should get rid of this error if its a false error.
let me know if either of these steps help, and if not, then you and I can continue to work this issue as needed.