Hello Jon! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Does the new computer have 7, or 8, or is it Mac computer, etc.?Do you see the cd/dvd device in Computer or on the Desktop?Please let me know. Thank you
It`s an ACER ASPIRE computer that runs on Windows 7 Home
Premium 64-bit operating system.
The device is in the computer, but looks like a plug in.
how do I download and install the latest printer driver from that page?
Hi Jon,Please click on the website below and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://126.96.36.199:8040/?Session=e3a7ab42-3bfb-4d9b-b643-d8cc4568794cThank you